Notified I won but nothing was awarded

gfatoots · April 2023

Just this past hour the game notified me I had won one of the special events of collecting gold crowns (or stars I don’t remember exactly because I was so excited) and when I claimed the prize it was 15 gold bars!!!! But the count in my gold bank didn’t go up? I know there is a form or email for administrators to look up my user ID but I can’t find it. Can someone help?

tlpinacolada · April 2023

I have had the game glitch out or lose my timed prizes too

Maybe it is your connection...that also happens but usually it catches up when connection is good again

kiara_wael · April 2023

..Hi and Welcome to our Community

If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

gfatoots · April 2023

No, I closed the game and opened it again and it synced. I have since won the episode race and those bars were awarded appropriately. I know I’m the past there was a form or place to contact with my user ID.

Notified I won but nothing was awarded

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