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King has no solution to its own faultHello @Sarah please could you check which version number you now have installed?
The last image shows 1.128 so you should have available up to level 3485. Your account shows me that you are on level 3430.
If you are still unable to access the newer levels, the only option left would be to reinstall the game again, sadly this will mean losing any saved boosters as these are saved to your device.
Please let me know how you get on.
Thanks!
Hi Sarah Ch, what a nightmare! My heart goes out to you. I'm not sure how much I can do on my end but please reinstall the game and I will try my best to see if I can get someone to give you a few boosters. I am not promising that it will happen but I will give it a try. Reinstall the game and let me know if that works and then write back here and I can try to help in the other issue.
When you play on a mobile device you can lose all your boosters because they are saved to your device. I did write to Cez to please help you but I haven't heard much from her today so she must be busy in meetings. Also they are 6 hours ahead of my time so it's 5:00 PM and they might be leaving for the day. I will send her another message now and hopefully you will hear back from her tomorrow.