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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Hi and Welcome to the King Community
Thanks for the feedback. Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Unfortunately, I did not have the perseverance back then after repeatedly getting the standard chatbot reply. Thinking that no one is reading my complaint, I just gave up.
Apparently, from what I have read so far, they will response to you if you press on.
This is a system glitch that has not been fixed after so many occurrences over the years.
So, don't give up. Press on and you stand a good chance to recover your lost gold bars.