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Unable to purchase

Zanelle1
Zanelle1 Posts: 3

Level 1
in Support

Im unable to purchase it keeps on connecting, however its not going through. Have tried different internet connections including wifi but still. I have so many gold bars but i am unable to use them

Answers

  • kiara_wael
    kiara_wael Posts: 156,983
    https://community.king.com/en/candy-crush-saga/discussion/406175/unable-to-purchase

    Hi and Welcome to the King Community

    Which device are you play? Meanwhile Please Check app update - Log out game - Restart Device - Open game and Log in.

    If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!

  • mahshid
    mahshid Posts: 14

    Level 2

    User ID 12203537376

    لطفاً راهنمایی کنید چطور می توانم خرید کنم و گردونه بایستد و از سکه هام استفاده و خرید کنم .

    ممنونم

  • Diamond_Lim
    Diamond_Lim Posts: 167,021

    @mahshid - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding! 😊

    How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can contact and help you soon. 😉

Hey! Would you like to give us your opinion?

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