Loss of gift lives from Friends & extra moves in games

Question

I get a regular update on my security software, almost nightly, on my PC.  This is the only game where I lose any gifts of life and extra moves given to me.  I go play and it acts likes I haven't played before.  I don't lose my levels, just the other items.  I have the same security on my phone, BUT I don't lose anything on there.

Diamond_Lim · Answer

@Silviaortega - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding!

Silviaortega · Answer

A mi no me aparece esa opcion

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.