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Ads won't close to get my reward
Thank you for explaining about the issue you are experiencing, Kara @karamanning👍️
I think the "report Ad" feature was removed now!! I will report about the issue to our Candy Community In-charge and see what they say. They all are gone for the day and will be back tomorrow.
You will have to wait till tomorrow to hear back from us.
Thank you for your patience and have a great rest of the day🍫🍫
I do have an android yes, but the back button is doing nothing in this particular situation. In the past if an ad wouldn't work, there was a report ad button that did work to still bypass the ad. In this case that is not showing up either. You can also see in this screen shot that there is something wrong- the "play on" ad option is not fully visible like normal
Hello Kara @karamanning🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? If you are on an Android phone, when the Ad is stuck, you can press the "back" button (that is located at the bottom of the screen) to get out of that glitchy Ad.
I do not know if your device has that feature or not, but most Android phone do👍️Keep on pressing on "back button" once at a time, until your game screen appears.
I won't say that this is the ideal suggestion! But, this way, you will not lose your win-streak because of a glitch that is not in your hands🙂
I have the same problem. The issue then is that the same ad that doesn't work keeps being presented, so I repeatedly have to force close and can't get passed the flawed ad to an ad that works
Hi and Welcome to the King Community
Thank you for the feedback, Please force close the Apps and Log in again
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I noticed that the musical event disappeared while I was playing the last set (9) I finished but I didn't get any rewards because the event disappeared
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Help
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
