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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates šš
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
I play to where I can get extra help and then screen goes black and only way out is to go all the way out and start over. Has cost me many of my help items and gold bars to get to that point. Iām about to quit playing because itās so fristrating
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported in a mean time please force close the Apps and Log in again, for more infoĀ Here
Why is my screen going black when I want to get extra moves on candy crush
Tried the fix. Still not working. I can watch booster ads on the main screen when the purple button floats by, but within the game ads are still black and end up ruining my game.
I am using an iPhone and have updated the app to the latest Apple version, logged out logged back in, restarted my phone and the issue still remains. Please help
We noticed that many people already got the solution so please don't despair just wait a little bit.
Thank you for your patienceš
I am very glad to hear that your problem has been solvedš
Good day.
Welcome to the King Community š„°
We are sorry for this temporary issue with the game but work is in progress to resolve the issue and you can check the link below for the latest update on the solution.
Thank you for understandingš
Why isnāt play on working in Candy Crush the option goes to a black screen. I have to close the app to be able to get passed it to play.
@Sukanta_Biswas
Thank you IT team. This morning at 8am, I noticed the blank 'Keep Playing, watch ad' glitch has been rectified. Good job.
I will never pass this level as the more moves adds are black, and do not play. I had to burn through a bunch of gold bars to pass the games before this to move on and donāt have enough to buy moves anymore. I hope you are refunding the sponsors money because they are not getting their moneyās worth.
Since yesterday it is not possible to se the video to get rewards
13998 adds are black again. Come on!
Videos within the game, like for extra turns within a round, are not playing. The screen turns black and I have to leave the game and reenter losing the progress.
On level 785 and the watch AD feature to earn extra candies while in game play turns black. The only way to get out of the screen is to close the game. Playing from iOS 16.6
Mine is going black and Iām on my iPhone. I deleted and reinstalled the app. I lost all my gifted lives and saved boosters. š” it was fixed for 2 days and is now going black again. š¤·š»āāļøitās ads when I have a chance for extra lives and saucer. Ads still work for the cinema game.
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Cannot make in app purchases. Works one day then goes for weeks with ācannot connectā. Iāve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Comprei no jogo e nĆ£o chegou a compra
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
