Black screen when watching ads - 🚫 Issue reported!

Why isn’t play on working in Candy Crush the option goes to a black screen. I have to close the app to be able to get passed it to play.

I am very glad to hear that your problem has been solved😊

Good day.

I am using an iPhone and have updated the app to the latest Apple version, logged out logged back in, restarted my phone and the issue still remains. Please help

Why is my screen going black when I want to get extra moves on candy crush

I play to where I can get extra help and then screen goes black and only way out is to go all the way out and start over. Has cost me many of my help items and gold bars to get to that point. I’m about to quit playing because it’s so fristrating