Chocolate Box, Daily Booster Wheel, and Season Pass reward Claim button not working.

https://community.king.com/en/candy-crush-saga/discussion/416659/i-cant-collect-my-rewards

Welcome to the King Community 🥰

Recently, the game has some technical problems. Due to this technical issue many of us are facing some issues but the issue will not last long as we have already reported the issue to our Community team.

Thank you for your patience.

https://community.king.com/en/candy-crush-saga/discussion/416622/unable-to-claim-chocolate-box-or-booster-wheel

Welcome to the King Community 🥰

Recently, the game has some technical problems and your problem is the same. Since this is a technical issue, you don't need to follow any troubleshooting steps. We have already reported to our Community team and hope to have some good news tomorrow.

Thank you for your patience.

All comments

morena30

https://community.king.com/en/candy-crush-saga/discussion/comment/2765772#Comment_2765772

I clicked the very bottom. It finally opened but didn't give me my boosters on the Choco Box. It did give me my booster on the Booster wheel though.

jjjjjjjjjjjjjjjjjjjj

https://community.king.com/en/candy-crush-saga/discussion/comment/2765678#Comment_2765678

Same problem. Tap on claim for anything & it just shows the Summer Games score board instead. I’ve done all of the above, this does not fix the problem.

jjjjjjjjjjjjjjjjjjjj

Same problem. Tap on claim & it shows Summer Games score board. I’ve done all f the above, this does not fix the problem.

morena30

https://community.king.com/en/candy-crush-saga/discussion/416278/booster-wheel

I can't access the Choco box or Booster wheel. Mine is doing the same thing.

https://community.king.com/en/candy-crush-saga/discussion/comment/2765772#Comment_2765772

Thanks for the sweet advice 🥰

MannyFae

https://community.king.com/en/candy-crush-saga/discussion/416278/booster-wheel

Try clicking on the very bottom edge of the Booster Wheel card, it works for me.

https://community.king.com/en/candy-crush-saga/discussion/416278/booster-wheel

Welcome to the King Community 🥰

Can you please show me a screenshot of your problem ?

bonganzama

I can't select Booster Wheel from today, it defaults into Summer Games yet it shows its available

https://community.king.com/en/candy-crush-saga/discussion/comment/2765572#Comment_2765572

Welcome to the King Community 🥰

As per your statement i think your game app is freezing. However I would like to get some more information from you and will report the issue to my team as I also think this may be a new error.

What device are you playing the game on?
Have you checked if your game app is the latest version?
Did you try to get the solution by restarting the game app?
Apart from the mentioned problem have you found any other problem in the game like connection problem, lives exchange problem etc.?

We look forward to your reply and have a nice day.

Thank you.

Not able to claim my chocolate box and booster wheel, even though it says to claim

, even when it says to claim

Hi and Welcome to our Community

Thank you for the reporting , ill pass this feedback to the game team and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

Hi and Welcome to our Community

Thank you for the reporting , ill pass this feedback to the game team and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

jmckenna81

For some reason the reward wouldn’t let me claim it and now it has disappeared- I played a lot the last week to earn that. Help

sonyalee701

i can’t seem to claim my Booster Wheel

when I click on it it takes me back to the game or to the Summer Games link!!

Hi and Welcome to the King Community

Thank you for reporting. Which device are you play on ?

shoshana67

I cannot click on chocolate box and I have won a gift,it has frozen as has booster wheel and piggy bank.

Hi and Welcome to the King Community

Thank you for reporting , Ill give this feedback to the game team !

enasfarah

IMG_0049.png

Hello community

I have an issue I tried to contact support but no useful answer as you can see in the attached screenshot. I am not able to click on the cards below the summer game I think it is a glitch I tried from different phones, force stop and restarting the phone still the same issue

https://community.king.com/en/candy-crush-saga/discussion/comment/2764924#Comment_2764924

Let me know if you get the solution after following the troubleshooting steps below.

Check app update - Log out game - Restart device - Open game and Log in.

We look forward to your reply and have a nice day.

Thank you.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

https://community.king.com/en/candy-crush-saga/discussion/416622/unable-to-claim-chocolate-box-or-booster-wheel

Welcome to the King Community 🥰

Thank you for your patience.

https://community.king.com/en/candy-crush-saga/discussion/416659/i-cant-collect-my-rewards

Welcome to the King Community 🥰

Thank you for your patience.

All comments

Terri_Vrchota

Booster button says it’s time for another spin but it doesn’t do anything. I restarted my tablet that didn’t help.

what can I do

https://community.king.com/en/candy-crush-saga/discussion/416156/why-is-my-booster-wheel-button-frozen

Welcome to the King Community 🥰

Have you encountered this problem on the Daily Wheel?

If you haven't already used the Daily Wheel there will be an option to claim it, as below.

Screenshot_20230825_072018_com.king.candycrushsaga.jpg

If already used then you have to wait for next spin ie up to 24 hours.

Screenshot_20230825_072046_com.king.candycrushsaga.jpg

What stage is your Daily Wheel currently in?

Terri_Vrchota

My wheel is like the first picture it says claim but when I touch it nothing happens and it still shows claim. This is the normal time i

of day for it to reset for Mr to claim

https://community.king.com/en/candy-crush-saga/discussion/comment/2764924#Comment_2764924

Let me know if you get the solution after following the troubleshooting steps below.

Check app update - Log out game - Restart device - Open game and Log in.

We look forward to your reply and have a nice day.

Thank you.

enasfarah

IMG_0049.png

Hello community

Hi and Welcome to the King Community

Thank you for reporting , Ill give this feedback to the game team !

shoshana67

I cannot click on chocolate box and I have won a gift,it has frozen as has booster wheel and piggy bank.

Hi and Welcome to the King Community

Thank you for reporting. Which device are you play on ?

sonyalee701

i can’t seem to claim my Booster Wheel

when I click on it it takes me back to the game or to the Summer Games link!!

jmckenna81

For some reason the reward wouldn’t let me claim it and now it has disappeared- I played a lot the last week to earn that. Help

Hi and Welcome to our Community

Thank you for the reporting , ill pass this feedback to the game team and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

Hi and Welcome to our Community

Thank you for the reporting , ill pass this feedback to the game team and If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.

, even when it says to claim

Not able to claim my chocolate box and booster wheel, even though it says to claim

https://community.king.com/en/candy-crush-saga/discussion/comment/2765572#Comment_2765572

Welcome to the King Community 🥰

As per your statement i think your game app is freezing. However I would like to get some more information from you and will report the issue to my team as I also think this may be a new error.

What device are you playing the game on?
Have you checked if your game app is the latest version?
Did you try to get the solution by restarting the game app?
Apart from the mentioned problem have you found any other problem in the game like connection problem, lives exchange problem etc.?

We look forward to your reply and have a nice day.

Thank you.

bonganzama

I can't select Booster Wheel from today, it defaults into Summer Games yet it shows its available

https://community.king.com/en/candy-crush-saga/discussion/416278/booster-wheel

Welcome to the King Community 🥰

Can you please show me a screenshot of your problem ?

MannyFae

https://community.king.com/en/candy-crush-saga/discussion/416278/booster-wheel

Try clicking on the very bottom edge of the Booster Wheel card, it works for me.