Missing/Disappearing/Reappearing Portals.

Florzinha · October 2018

Please fix the disappearing and Missing portals/transfer tunnels. I am stuck on level 1232 as the white transfer tunnels are missing. That is the only way to get the cherry down to the green exit portal to complete the game. I tried to use the conveyor belt to carry it to the green portal. But it just loops and skips over the green portal and infinitely cycles on the conveyor belt. Please Help. I have been experiencing this for past two weeks on other, past levels. I just realized now that it is not a "variation" in the game because I am on an Android device, as I see others are experiencing the same.

_Elsa_ · October 2018

Hi Florzinha, are you not seeing the portals like in this video: https://care.king.com/en/candy-crush-saga/how-to-pass-level-1232-candy-crush

Florzinha · October 2018

Hi Elsa,

That's correct. Only visible portal is the green one.

_Elsa_ · October 2018

Hi Florzinha, I am going to elevate this to a King Admin and have her report it to the studio to check.

Florzinha · October 2018

Elsa,

I have provided pictures of my screen with the missing portals and a proper working screen. Do you have them on file?

_Elsa_ · October 2018

Hi Florzinha, I just went back to the original message and saw the print screens. I'll put the link here so when the King Admin comes to check on this she can go to the other post to see them: https://care.king.com/en/candy-crush-saga/disappearing-portals

Florzinha · October 2018

Okay. I will wait for your Admin to research my candy crush issues.

Cezdiamond · October 2018

Hi Florzinha- Could you confirm which version of the game you have installed on your mobile? I will then get this checked for you.

Thanks a lot and thanks @Elsa

Florzinha · October 2018

Version 1.136.0.3

Florzinha · October 2018

Hi Florzinha- Could you confirm which version of the game you have installed on your mobile? I will then get this checked for you.
Thanks a lot and thanks @Elsa

Version 1.136.0.3

Missing/Disappearing/Reappearing Portals.

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