How do I retrieve my previous games. I over thre 7500 level

Question

How do I retrieve my progress, I was at a level over 7000

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/419666/how-do-i-retrieve-my-previous-games-i-over-thre-7500-level

Hello @maryfr🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you lost progress of your game!!

First of all, did you make sure that you have logged into your own game account?

If you did, I would suggest you to contact the King Player Support team through this link --> https://soporto.king.com/contact  A form will appear and you will have to fill that out!

* While filling it out, select "Lost progress or Items" at Topic area;
* At Subtopic area, select "I lost my Progress"; 
* Explain about the issue at Tell us what you need area;
* And, Submit the form;

Once you send the complaint, you will receive an automated email as an acknowledgement, with some troubleshooting steps.  You can try them and see if it helps (except reinstalling the game);

If an agent does not contact you within 3 days, please send a reply to that automated email you have received;

NOTE: Please do not send more than one complaint as it will only delay the process.

Please do not get frustrated if you do not receive immediate replies, as it really depends on how busy they are!!  Keep sending a reply once in every 3 days and keep reminding them that you are still waiting to be helped (if you did not hear back from anybody)!   It shouldn't take that long as per my personal experience.

If you have further questions, please reply back by typing in the blank box given below to my comment.

Thank you for joining our Community and hope everything goes well and your game progress will be restored soon.

kiara_wael · Answer

Hi and Welcome to the King Community

Please emailt this to our Player Support Team here and tell your Game ID there.