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No sounds notification anymore on gsm

Me19
Me19 Posts: 5

Level 1

edited March 2024 in Support

My gsm doesn't give sounds for notifications anymore, as soon as I start this game. This problem doesn't exist while playing Pet Rescue Saga or Bubble Witch 2.

It's annoying, for I can't be reached as soon as I start playing! 

I want my notifications back. What should I change? 

Answers

  • _Elsa_
    _Elsa_ Posts: 37,458

    Hi Me19,

    This might be a new glitch starting.  You are the first player reporting this.  Let’s try some troubleshooting tips by following the steps on this link:  https://www.elsalanger.net/blog/troubleshooting-tips

    I would also like you to please check if you have the most recent version of the game.

    On Android, Go to Settings > application settings > manage application, then tap on the app.  It'll say the version you are running under the name.

    On Apple, Go to the App store > click on the game app, and it will say it under the name. 

    On Windows 10,  Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.

  • Me19
    Me19 Posts: 5

    Level 1

    I removed and reinstalled the game. Tested it by calling my gsm with another phone. I ended up  with a quiet notification. Not the result I was looking for and so I removed the game again. But I feel it's safe to say that this didn't happened over night. I already had noticed this some time ago (at least a week, probably several weeks ago that this had happened.) I simply didn't test it until I noticed it again today.

    I assume I had the latest version since I reinstalled the game today. But for now I'll be playing it on my tablet instead of on my cell.  I do hope though, that you'll figure out the problem.

    I use a Huawei p10 lite. Completely updated. 

  • Me19
    Me19 Posts: 5

    Level 1

    By the way, your link didn't work... 

  • _Elsa_
    _Elsa_ Posts: 37,458

    That is strange that the link didn't work because I just clicked on it and it opened for me.

  • Me19
    Me19 Posts: 5

    Level 1

    I don't have any problem playing the game. (option nr 1 in your link)

    I have problems receiving notification sounds from other apps while playing the game.

    I did the clearing cache and reinstall thing already. (also fb) but that didn't work! (option 2 in your link) So... The link you send me is either the wrong link or you misunderstood me. 

    Or..  I did miss something? 

    I hope you can either figure this out or find someone else to figure it out. 

  • _Elsa_
    _Elsa_ Posts: 37,458

    The latest Saga version is now 1.1371.10.  I don't have an Android so what I am going to do for you is to post this with the King Superstars to see if anyone can help you further.

  • Me19
    Me19 Posts: 5

    Level 1

    Thank you! 

  • PummyRaj
    PummyRaj Posts: 45,121
    edited March 2024

    Hello @sharonkeith🤗 A Warm Welcome to our sweet King Community!

    The thread you have posted your comment is almost 6 years old! The game has changed a lot since then!!

    Can you please open a new post, so that we can discuss properly? You can use this link to post a new Question --> Ask a Question in Candy Crush Saga.

    Thank you for understanding & have a great weekend ahead 🍫🍫

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