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I was on level 3005 and it put me back to level 2901. I've filled out a contact form 10 times with no response.
Hi and welcome to the King Community
Click "Forgot Password" and you will get a confirmation email link.
You can set a new password through the link.
The confirmation email sometimes reaches the spam box.
If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored.
Please feel free post in new thread since this from 2018. Thank you
hello I was trying to verify my email but nothing is coming to email how do you check to see if email is correct. Thanks jean
Thanks @Elsa@ahilg24 Welcome to the community! I can see that you contacted our customer support team in September and they helped to put you back on track. I cannot find any other emails since. If you need a hand with your progress again please make sure that you select the correct options in the form. Please be sure to select "Problems with my Game" and then "Game didn't save" This way your email lands in the correct queue. You can find our full guide hereThanks!
Thanks @Elsa
@ahilg24 Welcome to the community! I can see that you contacted our customer support team in September and they helped to put you back on track.
I cannot find any other emails since. If you need a hand with your progress again please make sure that you select the correct options in the form. Please be sure to select "Problems with my Game" and then "Game didn't save" This way your email lands in the correct queue.
You can find our full guide here
Thanks!
Hi ahilg24, sorry to hear that you didn't get a response back from them.
Let’s try some troubleshooting tips by following the steps on this link: https://www.elsalanger.net/blog/troubleshooting-tips
I would also like you to please check if you have the most recent version of the game.
On Android, Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the name.
On Apple, Go to the App store > click on the game app, and it will say it under the name.
On Windows 10, Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.
If it is still happening then I am going to give you more information regarding your progress below:
Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back. If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into the account and manually add the progress back.
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Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
