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Candy Royale reward changes
Gingersnappyg
Posts: 33
Level 3
This just happened again: I was on level 12 of the 14 needed to win part of 1000 gold bars, when the reward suddenly changed to 500. Obviously my share decreased dramatically and I still had to complete 14 levels to get the smaller prize. What’s going on?
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Best Answer
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Hello Ginger @Gingersnappyg🤗
Our Candy Community Manager just shared an update about the glitches in the Candy Royale🏆️
The Candy Studio will be investigating it soon. But, in the meantime, you are advised to contact the King Player Support team for your lost share of Gold Bars.
** You can contact them through this link --> https://soporto.king.com/contact;
** OR directly from your game App --> The Pink cogwheel (Settings) -- ? icon -- Help Center -- Scroll down to "Popular Topics" and select "Events" -- Scroll down to the option with "Candy Royale" -- Scroll down all the way and click on "Contact Us" -- Fill out the form and "Submit"
If you have any further questions, please post back and let us know!
Thank you for your patience and understanding🙏🍫🍫
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Answers
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Hello @Gingersnappyg🤗 Hearty Welcome back!
I am sorry to hear about the glitch with Candy Royale!!
By any chance, did you take screenshots of the Candy Royale - when the race started, and one of the pop-up when it says "your share is so and so", and when the Gold Bars amount changed to 500?
If so, can you post them here please? To attach the screenshots, tap on the 2nd icon located in the bottom left corner of the open comment box.
Talk to you soon🍫🍫
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I only took this screenshot, but it shows the levels & prize. If it helps, I did most of the levels yesterday, and they were in the previous episode. Once I started playing today, starting a new episode, the 1000 changed to 500.
thanks!
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Hi @Gingersnappyg🙋♀️
I will try to find out if our Candy Community In-charge have any information about this.
But, you please finish the race to collect the reward as much as possible! It could be just a "display graphic" glitch!! We had that before!!
Let me know how much were you able to collect - out of 1000 or 500!! And, I will get back to you tomorrow with any information I can collect🍫🍫
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Thanks again for your help! It was 500 at the end 🙁. This has happened before, so I do hope you can figure it out.
cheers!
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Hi Ginger🙋♀️ I am sorry to know that the reward ended up as 500 Gold bars!!
I will report to our Community In-charge, so that they can send the info to the Candy Studio. I have heard that there are few glitches in Candy Royale event!! I am thinking what you have experienced is one of those🙃
Which device are you using and if you are on mobile device, can you check which version you have right now?
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Candy Royale just disappeared on me in mid game. In fact, I had just reached the level it was due to pay out. Very annoying. This game has far too many glitches at the moment.
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Yes, this occurred on mobile: iOS 16.1.
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Hello Ginger @Gingersnappyg🤗
Our Candy Community Manager just shared an update about the glitches in the Candy Royale🏆️
The Candy Studio will be investigating it soon. But, in the meantime, you are advised to contact the King Player Support team for your lost share of Gold Bars.
** You can contact them through this link --> https://soporto.king.com/contact;
** OR directly from your game App --> The Pink cogwheel (Settings) -- ? icon -- Help Center -- Scroll down to "Popular Topics" and select "Events" -- Scroll down to the option with "Candy Royale" -- Scroll down all the way and click on "Contact Us" -- Fill out the form and "Submit"
If you have any further questions, please post back and let us know!
Thank you for your patience and understanding🙏🍫🍫
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Thanks so much for your help! 😃
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You are most Welcome🤗
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