Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Royale reward changes

This just happened again: I was on level 12 of the 14 needed to win part of 1000 gold bars, when the reward suddenly changed to 500. Obviously my share decreased dramatically and I still had to complete 14 levels to get the smaller prize. What’s going on?

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819942#Comment_2819942

Hello Ginger @Gingersnappyg🤗

Our Candy Community Manager just shared an update about the glitches in the Candy Royale🏆️

The Candy Studio will be investigating it soon. But, in the meantime, you are advised to contact the King Player Support team for your lost share of Gold Bars.

** You can contact them through this link --> https://soporto.king.com/contact;

** OR directly from your game App --> The Pink cogwheel (Settings) -- ? icon -- Help Center -- Scroll down to "Popular Topics" and select "Events" -- Scroll down to the option with "Candy Royale" -- Scroll down all the way and click on "Contact Us" -- Fill out the form and "Submit"

If you have any further questions, please post back and let us know!

Thank you for your patience and understanding🙏🍫🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819674#Comment_2819674

Hi Christine🙋‍♀️

Do you want to try and send a complaint too and see if you can get the compensation?

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2820281#Comment_2820281

You are most Welcome🤗

Gingersnappyg

https://community.king.com/en/candy-crush-saga/discussion/comment/2820145#Comment_2820145

Thanks so much for your help! 😃

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819942#Comment_2819942

Hello Ginger @Gingersnappyg🤗

Our Candy Community Manager just shared an update about the glitches in the Candy Royale🏆️

The Candy Studio will be investigating it soon. But, in the meantime, you are advised to contact the King Player Support team for your lost share of Gold Bars.

** You can contact them through this link --> https://soporto.king.com/contact;

If you have any further questions, please post back and let us know!

Thank you for your patience and understanding🙏🍫🍫

Gingersnappyg

https://community.king.com/en/candy-crush-saga/discussion/comment/2819483#Comment_2819483

Yes, this occurred on mobile: iOS 16.1.

christinewupp

Candy Royale just disappeared on me in mid game. In fact, I had just reached the level it was due to pay out. Very annoying. This game has far too many glitches at the moment.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819478#Comment_2819478

Hi Ginger🙋‍♀️ I am sorry to know that the reward ended up as 500 Gold bars!!

I will report to our Community In-charge, so that they can send the info to the Candy Studio. I have heard that there are few glitches in Candy Royale event!! I am thinking what you have experienced is one of those🙃

Which device are you using and if you are on mobile device, can you check which version you have right now?

Gingersnappyg

Thanks again for your help! It was 500 at the end 🙁. This has happened before, so I do hope you can figure it out.

cheers!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819451#Comment_2819451

Hi @Gingersnappyg🙋‍♀️

I will try to find out if our Candy Community In-charge have any information about this.

But, you please finish the race to collect the reward as much as possible! It could be just a "display graphic" glitch!! We had that before!!

Let me know how much were you able to collect - out of 1000 or 500!! And, I will get back to you tomorrow with any information I can collect🍫🍫

Gingersnappyg

I only took this screenshot, but it shows the levels & prize. If it helps, I did most of the levels yesterday, and they were in the previous episode. Once I started playing today, starting a new episode, the 1000 changed to 500.

thanks!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/422095/candy-royale-reward-changes

Hello @Gingersnappyg🤗 Hearty Welcome back!

I am sorry to hear about the glitch with Candy Royale!!

By any chance, did you take screenshots of the Candy Royale - when the race started, and one of the pop-up when it says "your share is so and so", and when the Gold Bars amount changed to 500?

If so, can you post them here please? To attach the screenshots, tap on the 2nd icon located in the bottom left corner of the open comment box.

Talk to you soon🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819942#Comment_2819942

Hello Ginger @Gingersnappyg🤗

Our Candy Community Manager just shared an update about the glitches in the Candy Royale🏆️

The Candy Studio will be investigating it soon. But, in the meantime, you are advised to contact the King Player Support team for your lost share of Gold Bars.

** You can contact them through this link --> https://soporto.king.com/contact;

If you have any further questions, please post back and let us know!

Thank you for your patience and understanding🙏🍫🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/422095/candy-royale-reward-changes

Hello @Gingersnappyg🤗 Hearty Welcome back!

I am sorry to hear about the glitch with Candy Royale!!

By any chance, did you take screenshots of the Candy Royale - when the race started, and one of the pop-up when it says "your share is so and so", and when the Gold Bars amount changed to 500?

If so, can you post them here please? To attach the screenshots, tap on the 2nd icon located in the bottom left corner of the open comment box.

Talk to you soon🍫🍫

Gingersnappyg

thanks!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819451#Comment_2819451

Hi @Gingersnappyg🙋‍♀️

I will try to find out if our Candy Community In-charge have any information about this.

But, you please finish the race to collect the reward as much as possible! It could be just a "display graphic" glitch!! We had that before!!

Let me know how much were you able to collect - out of 1000 or 500!! And, I will get back to you tomorrow with any information I can collect🍫🍫

Gingersnappyg

Thanks again for your help! It was 500 at the end 🙁. This has happened before, so I do hope you can figure it out.

cheers!

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819478#Comment_2819478

Hi Ginger🙋‍♀️ I am sorry to know that the reward ended up as 500 Gold bars!!

Which device are you using and if you are on mobile device, can you check which version you have right now?

christinewupp

Candy Royale just disappeared on me in mid game. In fact, I had just reached the level it was due to pay out. Very annoying. This game has far too many glitches at the moment.

Gingersnappyg

https://community.king.com/en/candy-crush-saga/discussion/comment/2819483#Comment_2819483

Yes, this occurred on mobile: iOS 16.1.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819942#Comment_2819942

Hello Ginger @Gingersnappyg🤗

Our Candy Community Manager just shared an update about the glitches in the Candy Royale🏆️

The Candy Studio will be investigating it soon. But, in the meantime, you are advised to contact the King Player Support team for your lost share of Gold Bars.

** You can contact them through this link --> https://soporto.king.com/contact;

If you have any further questions, please post back and let us know!

Thank you for your patience and understanding🙏🍫🍫

Gingersnappyg

https://community.king.com/en/candy-crush-saga/discussion/comment/2820145#Comment_2820145

Thanks so much for your help! 😃

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2820281#Comment_2820281

You are most Welcome🤗

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2819674#Comment_2819674

Hi Christine🙋‍♀️

Do you want to try and send a complaint too and see if you can get the compensation?

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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