Progress not being saved

lorraineq12 · October 2023

Is anyone having problems with levels not being saved on phone, PC and Ipad. Even though I am signed in with facebook I have 3 different level progress on each device. Tried logging out and logging back in on facebook but levels not updated on PC and phone

XLNC · October 2023

https://community.king.com/en/candy-crush-saga/discussion/422125/progress-not-being-saved

Same problem here.

Except I got 2 android devices and one of them remain on 15072 even if on the other I am 8 levels ahead.

lorraineq12 · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2819653#Comment_2819653

Ipad I am on level 15071. PC loevel 15056 and phone 15052 so glad its not just me

PummyRaj · October 2023

https://community.king.com/en/candy-crush-saga/discussion/422125/progress-not-being-saved

https://community.king.com/en/candy-crush-saga/discussion/comment/2819653#Comment_2819653

Hello @lorraineq12 and @XLNC 🤗 Hearty Welcome to our sweet King Community!

You are right, Lorraine! It is not just you and it is not an issue on your side either. We have received some complaints yesterday too.

I have reported to our Candy Community In-charge last night! Yet to hear back from them…

Can you both please post screenshot of your game map — one each from all your devices? It will help to show the glitch to the Game Studio!

To post the screenshots, tap on the 2nd icon located in the bottom left corner of the open comment box.

Thank you and talk to you soon🍫🍫

cookiemae · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2819914#Comment_2819914

@PummyRaj I have the same issue on windows PC app my levels are ahead of my Facebook game. I was wondering why you need a screenshot. It's very simple the levels are different on PC and Facebook just tell them that they should be able to figure out what that means.

PummyRaj · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2819964#Comment_2819964

Hi @cookiemae 🤗

The screenshots are not for me! To show to the Studio. When we report about a glitch, we are always asked for screenshots or screen recordings!! We were informed that it would help the Game studios to investigate the issue!

I am asking all the players (even when I have screenshots from 2 players already - we have another thread), to show “with proof” that this many players are affected by this glitch 😊

In my experience, more complaints and more proofs, the quicker results🏆

Carol-38 · October 2023

Hi @PummyRaj just checked mine after reading this and I've now got Heart Palpitations. Happy to give you my screenshots, hope it gets sorted soon. First one is the tablet I use most of the time. Second one every now and again. Third is mobile not used a lot.

Screenshot_20231010_162835_Candy Crush Saga.jpg

PummyRaj · October 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2820098#Comment_2820098

Hi Carol @Carol-38 , @cookiemae , @lorraineq12 and @XLNC🙋‍♀️

I have a positive update from the Community Manager🤩

The Cand Studio is looking into the issue right now and you all might see the results soon🤞 Please wait till the glitch is fixed and do not reinstall your game!

Thanks a lot for all of your patience and understanding🤗🍫🍫