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Progress not being saved
lorraineq12
Posts: 136 
in Discussions
Is anyone having problems with levels not being saved on phone, PC and Ipad. Even though I am signed in with facebook I have 3 different level progress on each device. Tried logging out and logging back in on facebook but levels not updated on PC and phone
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Comments
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Same problem here.
Except I got 2 android devices and one of them remain on 15072 even if on the other I am 8 levels ahead.
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Ipad I am on level 15071. PC loevel 15056 and phone 15052 so glad its not just me
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Hello @lorraineq12 and @XLNC π€ Hearty Welcome to our sweet King Community!
You are right, Lorraine! It is not just you and it is not an issue on your side either. We have received some complaints yesterday too.
I have reported to our Candy Community In-charge last night! Yet to hear back from themβ¦
Can you both please post screenshot of your game map β one each from all your devices? It will help to show the glitch to the Game Studio!
To post the screenshots, tap on the 2nd icon located in the bottom left corner of the open comment box.
Thank you and talk to you soonπ«π«
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Hi @cookiemae π€
The screenshots are not for me! To show to the Studio. When we report about a glitch, we are always asked for screenshots or screen recordings!! We were informed that it would help the Game studios to investigate the issue!
I am asking all the players (even when I have screenshots from 2 players already - we have another thread), to show βwith proofβ that this many players are affected by this glitch π
In my experience, more complaints and more proofs, the quicker resultsπ
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Hi Carol @Carol-38 , @cookiemae , @lorraineq12 and @XLNCπββοΈ
I have a positive update from the Community Managerπ€©
The Cand Studio is looking into the issue right now and you all might see the results soonπ€ Please wait till the glitch is fixed and do not reinstall your game!
Thanks a lot for all of your patience and understandingπ€π«π«
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thanks PummyRaj for the update
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Yes, for 3 days now! They're supposed to be working on it. Today I have 2 devices synced, but on the wrong level!
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