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I have been locked out of my account

Marilyn-3
Marilyn-3 Posts: 79

Level 3

I've been locked out of my account due to too many attempts. I play Candy Crush Saga online using desktop Google Chrome. Help!

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hello @Marilyn-3
    We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

    You showed me a screenshot where you were playing level 2467.And you're playing the game in the Kingdom Platform.
    Your game is protected. if the password is forgotten, reset the password and create a new password.



  • Marilyn-3
    Marilyn-3 Posts: 79

    Level 3

    Since May 29 update, I no longer receive or can send lives to friends. The 3+ button no longer works either. After 4 years of playing, Is this the end of the game for us users of the Kingdom Platform version? I can't get any explanation from this site as to what happened or if it's going to be fixed??? Help please!
  • gruntamd
    gruntamd Posts: 5

    Level 2

    Changed my email address and now I can't log in to my game up to lvl 3660 something. Don't want to lose all my game time. How do I fix this

  • PummyRaj
    PummyRaj Posts: 45,123

    Hello @gruntamd🤗 Hope you are having a nice day🌞

    I remember replying to your post! Let me check!

Hey! Would you like to give us your opinion?