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Why does my game look like this? The candies don’t match and I have no idea what is supposed to be what. Please help!
Hello @Queen_Snow🤗 Hearty Welcome to our sweet King Community!
It is the glitch caused by the "redesigned candies" that were brought in for the Candy Cup event!!
To get out of that glitch, please follow these steps --> Quit the level you have opened -- Close the game App -- Shutdown your device and restart after few minutes -- reopen the App -- open a level and you should find the candies in normal shapes and design☺️
For some players, it is not working until they follow these steps couple of times!!
Please try these steps and let me know if it worked or not!! To reply back, simply type in the blank box given below to my comment🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback , This issues has been reported, in the meantime please force close the Apps and Log in again
Ok, ty
Sorry about that everyone 😬 this happens everytime we're changing a new candy look, but restarting the game app should solve the issue and we're working on making sure this doesn't keep happening in the future ☺️
This happened in my game this morning, but then it went away. It's back to normal, it must have been a problem that was already fixed, at least in my game
Same here! Level 11552. Everything is distorted and things are moving that shouldn't.
This happens every time they switch the special candies, in this case autumn leaves to bats. It can easily be avoided if the developers force the cache when they release the change. I'm pretty sure there is no qa group looking at the releases or it would have been caught and fixed on the night of the release.
It's a glitch. It's not deliberate! Close the App, restart your device. Open the app. See if that will fix it.
Hi and welcome to the King Community
Thank you for reporting , In the meantime Please Force close the Apps and log in again
For more info here
What’s going on today with edge icons. Game’s going crazy
Went to play this am and didn’t have any info about the changes being made to boards. Having hard time figuring out what goes to what. Not liking the changed
I am in higher level today the icons changed and can’t know how to play so different to match’s the color
Anybody else hate the new theme? What’s with the swirl candy and when you make a stripe candy it shows the opposite direction of the stripe. It’s like the coding for the game isn’t done right. I have three of the same color yet it didn’t explode.
Thank you for reporting , Please force close the Apps and Log in again .
Could you please take a screenshot ?
Mine is the same
Why is the look so different 16.10.2023??? Too confusing
Please Force close the app and restart the device.This should give a good restart and get the graphics back in order.
The Monday Morning Glitch is back. Close the App. Update the App. Reopen the App. That ought to fix it.
Yep, that sounds like the "Monday morning glitch" phenomenon to me..... You'll all have to force close the game and open it again. Usually that fixes it.
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It has pieces and moves I have NEVER SEEN BEFORE??? How do I get HELP PLAYING this LEVEL?
Does it look like a glitch? There are often glitches on a Monday morning after an event closes especially. If it could be a glitch then close the app. Reopen. Try again. Update the game, there is a new update just out.
If you don't think it's a glitch, could you take a screenshot?
I don’t think it’s the level that’s the problem. I just played level 9068 and had the same problem. I know 9068 was normal when I played earlier today. Now when playing just a moment ago it had the same problem that you’re referring to. Pieces and moves that have never been there before. Even the pieces that look normal don’t have the same function as before. Somethings messed up. Maybe some sort of maintenance going on.
what did you do to the squares, just wasted lives and boosters trying to distinguish the pieces playing this.
I am trying to get my level back when I change iPhones
Where are the games listed?
Someone accidentally purchase from my Google pay account two times. I want refund
I want to change the speed of the game, however, the setting for that has disappeared. When the game is too fast is tends to freeze causing me to lose powers earned.
comprei 10 barras de ouro para ganhar 5 vidas e o jogo bugou e mesmo assim fizeram a cobrança. E perdir de fase, isso não é justo!! Porque sempre acontece esse bugs no jogo e o jogador que se prejudica. Se eu não tivesse comprado as barras beleza, mas comprei e no fim não o jogo bugou e não adiantou de nada!! Resolvam isso
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
