Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why don't I have the seasons version

Two months ago my game reverted back to the original version. Even though my game is updated my home page is the original photo. Because of this I no longer get any of the special events and features. Has this happened to anyone else? Also could you tell me what is the current version number. King support told me that there isn't anything that they could do about it so I just don't play anymore.

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Janice_Staels

https://community.king.com/en/candy-crush-saga/discussion/comment/2833132#Comment_2833132

I have Windows 10 and I play connected to Facebook .I already know what my version number is. I want to know what the current version number is since I imagine that they are not the same.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2832650#Comment_2832650

Hello Janice@Janice_Staels🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you do not have any special events from the "Spooky Season"!!

Let me check and give you the steps on how to find the version number you have right now.

I see that you are on Windows 10/11. Which device are you using?

Did you log into the game through Facebook or Kingdom account (email and password)??

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2832650#Comment_2832650

Let's try and tag in @PummyRaj and @QueenB , maybe one of them can help you here.

Janice_Staels

https://community.king.com/en/candy-crush-saga/discussion/comment/2832130#Comment_2832130

I am referring to the photo. Mine is the original one not the seasons photo. Right now it should be the spooky seasons photo. It means that I am not on the current version. That's why I don't have any of the special events and competitions. I am not referring to the portrait mode. It's been like that for months. Could you please let me know what the current. version is. I think that mine is different. Thank you.

kiara_wael

Hi and Welcome to the King Community

Sorry for the inconvenience and thank you for the feedback. Recently a changed was made in the game to only let players play in Portrait mode (this is how the game would look like when playing on a phone). This change is also effective on Windows. Currently there’s no plans on changing this back, but please leave your feedback on the change in this discussion.

You can also find more information about the change here

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

You can also find more information about the change here

Janice_Staels

https://community.king.com/en/candy-crush-saga/discussion/comment/2832130#Comment_2832130

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/2832650#Comment_2832650

Let's try and tag in @PummyRaj and @QueenB , maybe one of them can help you here.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2832650#Comment_2832650

Hello Janice@Janice_Staels🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you do not have any special events from the "Spooky Season"!!

Let me check and give you the steps on how to find the version number you have right now.

I see that you are on Windows 10/11. Which device are you using?

Did you log into the game through Facebook or Kingdom account (email and password)??

Janice_Staels

https://community.king.com/en/candy-crush-saga/discussion/comment/2833132#Comment_2833132

I have Windows 10 and I play connected to Facebook .I already know what my version number is. I want to know what the current version number is since I imagine that they are not the same.

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