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"Link my Community and Game login details?" is grayed out
snakegore999
Posts: 741 
in Support
I want to link my Community and Game accounts, but am not able to. I clicked "yes" to combine the accounts on login to the Community site, but am confused over not being able to find or activate the option to link my game account. Could you please help me here?
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Comments
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I could be wrong @snakegore999, but if the option to link your accounts is greyed out then that means your accounts are already linked.
Having your accounts linked has no benefit for you as far as I can tell and I am not sure if anyone can see a difference when they are linked.
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Are you using the same e-mail address for both King and community accounts?
Right now, it doesn't appear that your accounts are linked. If you open this bad boy @Alienscar's profile, who's known to not have linked his accounts, you'll see that under "Roles" it says only "Member" - the same as on your profile. If you open mine, you'll see an extra "consented", which means I've agreed to link my accounts.
Good gummy dragon luck! π
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I love you saying "good gummy dragon luck", they're so cute and I just decided to start playing this game for them.
How do I get the "consented" tag, by the way? I don't know of any way to get it.
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Thank you for the help
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Hey back, Mr/Ms Crusher! π
Chances are you're unable to link your accounts because you're not using the same e-mail address which happens to be a prerequisite for this option to work. Mind you, you don't really benefit much from doing so anyway.
I'm guessing you've already confirmed your e-mail address upon signing up for a Community account, right?
Anyway, take a look here for reference: King.com/King Community accounts linked check
Take note of the link I've provided in my comment and click it to see if the option is active for you, even though you won't be able to use it.
Hope this helps. π
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Thank you Doondie, looks like it will be the email issue then. I tried to change my email too but it obviously would not let me as itβs already registered as a separate account. I just wanted to avoid having two accounts as Iβm so bad in memorising my passwords π My original King account was created ages ago with an email I no longer use so when I needed to access community it was easier to use my current emailβ¦ never mind πthank you
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