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The ad on at the moment is block blast. I’ve seen it 10 times over 2 days. No other ads. It would play forever if I let it. There is no rewards after I finally get out. So I can’t continue with the game & have to start again. I think I’m done & dusted with Candy Crush. If I feel like I’m being forced to pay for something I will not participate. .
For as long as I remember, I've always had the option to watch up to 3 ads at the end of the game to continue playing- also the option to watch an ad for an extra life when I run out.
All of a sudden starting yesterday, my ads are gone! (Honestly didn't think I'd ever complain about ads disappearing!) But now I only have the option of paying 10 gold bricks to continue playing or to ask friends (or wait I guess) if I run out of lives.
Is this just me having this issue? If so, how might I go about remedying this?
Thx!
Hello @ashleejen have you made a purchase in your game using real money? If you have this will be the reason you have lost your advert features.
If you haven't made a purchase then the reason that you have lost the advert features could just be down to the way King delivers features to everyone's games. I lost all my advert features in March and they have just returned to my game in October. It could be that you are going through a similar experience to me.
Remember that none of the game's features should ever be considered permanent as King turn them on and off and share them around different groups of players at random
There is nothing you can do to remedy the situation as only King can decide who receives a feature. All you can do is carry on playing in the hope that the advert features return sooner rather than later.
Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
I only get extra moves or extra lives when I'm not in the Crush Cup Tournament. If I'm in the Tournament, they suddenly disappear. I've told them over and over again that it's the ads, and Frankie emailed me back. He refunded me 20 of my gold bars the first time it happened, but every time I've replied back to say it happened again he's ignored me. They are just making me spend all my gold bars, trying to get me spend REAL money (which I NEVER will), and making me come in 30 who knows what place of the Crush Tournament, when I had the chance to place a lot higher. They don't care that the extra moves and the extra lives aren't given because ads don't play, even though ALL of us have told them. TURNING OFF MY PHONE FOR 10 OR MORE SECONDS DOES not WORK freddie!!!!
Welcome to the community @shelbyfitts !
I think you are lucky you got 20 gold refunded by a very kind customer service advisor. Most others aren't this lucky when they complain about losing their adverts. The issue in this thread is a slightly different one from the one you are experiencing, so you might like to check up on how other players have struggled with losing adverts here: