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Candy Royale is frozen and I can't play the game any more. Is there a solution for this please?
05/12/23
Hello @Baxterham 🤗 Good Morning/Afternoon 🌞
I am glad to hear that the problem is resolved, but you had to reinstall the game though!! Sorry about that🙃
If you had any purchased boosters, you can write to the King Player Support team and ask for reimbursement.
And, my pleasure! I am also a player like you but, I like to help out here😍
Thank you and have a lovely rest of the day🍫🍫
Good Morning PummyRaj,
So I uninstalled the game and re-installed again and it seems to have cured the problem and brought me back to the level I was on. Only thing is, and I didn't have many, but it hasn't re-instated my boosters, which is a shame, but I'll settle for having solved the problem for now.
Thank you for your very prompt help yesterday. I have been on forums before to get help and no-one has ever bothered to reply at all, never mind so quickly and helpfully.
Thank you so much. I may not be able to reply to you after this, until tomorrow, but look forward to solving this as I cannot play my fave game!
Thank you and I too do not know what this is for ➡️(Version P613XXS4BW11/P613OXM4BW11) 😂
When we are reporting about issues that players are experiencing, we have to gather all the details including the device software too. Because, old software system does not work well with the game!!
Thank you so much for providing all the details I need and trying the troubleshooting steps!
I will report about it and find out what your next steps are. Please bear with me🙏
I have a Samsung Tablet S6 Lite (2022 version). I have only had it for a couple of months. Version One UI 5.1.1
Version P613XXS4BW11/P613OXM4BW11
Whatever all that means!
Is this what you wanted to know? This is from Settings/About Tablet
I forgot to ask you which device you are using!
Can you please post back with the details of your device and also the version you have right now (as we do not have that info in this thread).
Thank you & talk to you soon🍫🍫
Okay done all that and sorry but it didn't work. It's still frozen and I can't do anything at all.
Oh, got it! I was confused and worried if we are having a new glitch in the game😂
Please try these steps and see how it goes --> close the game -- turn off Wi-Fi on your device (optional) -- shutdown your device -- wait for few minutes and turn it back on -- turn-on the Wi-Fi -- reopen the App -- check if Chocolate box is back to normal.
We have been receiving more complaint from yesterday! I am not sure if this is because of the server issues we had yesterday or because the feature is being improved/updated!!
Once you come back and let me know how the troubleshooting steps went, I will try to find out depending on the results🍫🍫
Sorry I meant the Chocolate Box thing. I filled one and it came up to say so then froze and won't leave the screen and I can't do a thing about it. ??
Hello @Baxterham🤗 Welcome to our Candy Crush Saga Community!
I am sorry to hear that you are experiencing issue in the game! Can you please explain what did you mean by "Candy Royale is frozen"? Is it the game map screen that is frozen?
Please follow these steps to get out of the frozen screen --> close the game -- turn off Wi-Fi on your device (optional) -- shutdown your device -- wait for few minutes and turn it back on -- turn-on the Wi-Fi -- reopen the App -- check if the game is back to normal.
Please let me know how it goes. To reply back, you can simply type in the blank box given below🍫🍫
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