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Game not loading on my pc through facebook
WendyBenson
Posts: 11 Level 2
in Support
Best Answers
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Hi Wendy @WendyBensonπ€ Good Morning!
I am just a player like you. I help out our co-players from my experiences... at least half of the issues players post here are familiar to me! So, I do know the "what"! But, I do not know the "why" & "how" answersπ
The Orange screen you are experiencing right now - I too had it few months ago, and it took more than 2 months for the game to work again on my Edge browser.
Can you try something for me? Open the game in "Incognito" window/"guest" window. See if that works or not!
Hope to talk to you soonπ«π«
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Hi Wendy @WendyBensonπ€
I am glad that the game is working on Incognito Mode!
If that is the case, then the issue is not with the game, but the browser. If you have updated the browser & cleared the cookies, there is nothing else you can do!
You just keep checking the browser every now and then and see if the game works again!
Keep crushing and have funπ«π«
Answers
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Hi Wendy @WendyBensonπ€ Welcome Back!
I am so sorry to hear that the game is still not working on your PCπ
I don't remember asking you last time... are you seeing a loading Orange screen OR a sad face with message saying "game not available" (or something like that)?
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Thank you, Wendy @WendyBenson!
If it is the sad face with "game not available" message, then it is the issue from Facebook. But, the Orange screen - it could be an issue on King servers or the browser we are using!!
- If you are using a Browser, the Kingsters suggest us - to switch to a different browser;
- If all of the browser give issues, then the remedy they ask us to follow is to download the App version of the game on Windows10/11.
** When there is issue on King side, many (or all) players will be experiencing the glitch. And also the game does not work on any platform - browsers or Windows 10/11 or mobile devices!
Will you be able to check for any of these remedies?
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Hi Wendy @WendyBensonπ€ Good Morning!
I am just a player like you. I help out our co-players from my experiences... at least half of the issues players post here are familiar to me! So, I do know the "what"! But, I do not know the "why" & "how" answersπ
The Orange screen you are experiencing right now - I too had it few months ago, and it took more than 2 months for the game to work again on my Edge browser.
Can you try something for me? Open the game in "Incognito" window/"guest" window. See if that works or not!
Hope to talk to you soonπ«π«
-
Hi Wendy @WendyBensonπ€
I am glad that the game is working on Incognito Mode!
If that is the case, then the issue is not with the game, but the browser. If you have updated the browser & cleared the cookies, there is nothing else you can do!
You just keep checking the browser every now and then and see if the game works again!
Keep crushing and have funπ«π«
