Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
❄ Candy Holiday Season ❄ - More info HERE
👽 Astros vs. Aliens - How does it work? - More info HERE
❄ Candy Holiday Season ❄ - More info HERE
👽 Astros vs. Aliens - How does it work? - More info HERE
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
I complete a level...move on to the next two levels...and then it goes BACK
marmussa17
Posts: 2
Level 1
Hello,
Been having the issue for a week. Both on Windows computer and iPhone. I've completed level 8132 at least 5x. Gotten to 8134 several times...BUT as soon as I QUIT one of those levels and try again, it takes me back to 8132 and also LOCKS 8132. It has a lock icon. nothing to select. Only option is to uninstall/reinstall app...and then it still only takes me back to UNlocked 8132.
I'm stuck. PLEASE HELP!!!!!
1
Comments
-
Same here, very frustrating. Support just says uninstall & reinstall. Didn't help.
0 -
Hello @marmussa17 I think your avatar is stuck on a level. Where is your avatar on the map? Wherever your avatar is play that level again and the one after that, and hopefully that should fix your issue.
1 -
Here’s the latest…on my computer, I am using my Facebook *Edited by CM: That's too much personal information. account…using Chrome Browser…I am currently on level 8393 with 594 Gold Bars…
On that same computer, login with the same Facebook account using Safari or Firefox, and it only shows that I am on 8196 with 594 Gold Bars…that’s almost 200 levels LESS!!
On my iPhone with the same Facebook account, it also shows 8196 only!
I tried to sync using the king...solution by logging in, but it doesn't accept my creds..
I don’t want to lose 200 levels, but I want everything to sync…
I also tried the Avatar fix thing, and it didn’t work…
PLEASE HELPPPPP!!!
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
0 -
Hello @marmussa17 I am sorry to hear that you are still having issues, but unfortunately I know next to nothing about Facebook. All I know about Facebook is that it is best to avoid using it as it causes too many issues.
With regards to your attempt at using a King account you need to create one first it won't just accept your existing credentials.
Please can you remove your Gmail address from your post. It is not advisable to share personal contact details with people that you do not know.
0 -
Actually @marmussa17 I think your problem is part of a bigger issue and it looks like you will have to wait until next year before King bother to look at it
2 -
Very frustrating happening here. I keep checking for an update because it’s crazy!! I can force move myself and get progress but it doesn’t count towards weekly challenge.
1 -
Yep….I am having all the same issues. I move to next level if I win..but then if I don’t, and run out of lives, and I go out to retrieve more lives, I can’t get back into that level. I have to go back to the previous level won, win that level to move on.
im frustrated but glad it’s not only me..hahah
might not play bc I’m just wasting lives, until it’s fixed
1
