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I did all the steps suggested on King's Care email and also checked the postings of other members in this community.
I was originally playing Candy Crush Saga (up to level 707) without a King account in my Android phone and when I accidentally trigger the Facebook login, I lost all my progress. Based on the recommendations I saw, I need King's customer support to resume my progress back to level 707. Can someone from the Customer Support please respond to this request for action?
Hi Elsa, I am still having this issue and am still waiting for King Care Customer Support to resume my game back to level 707. It has been more than 3 weeks and no action has been done to my request. Hope to receive a speedy response to this follow-up request.Hi Happy Girl, sorry for the delay in responding. Are you still having this issue? Do you still need help?
Sadly, we cannot restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back. https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please
complete the contact form from this link:
https://soporto.king.com/contact
Please use this topic and subtopic.