Game not loading on Facebook

People that can't get past the blue screen, click on the icon next to the star in the web address line, make sure it isn't blocking cookies for that site while your on the blue screen page. Then click on Show cookies and other site data right below where you just checked for blocking cookies. This will open a window that shows cookies in use. Click on blocked to see a list of blocked cookies. Mine showed Candy Crush Saga, King, YouTube and several others. Click on, click allow & it should load. I think when Chrome updated it changed some settings.

I don't have an icon next to the star

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

I've tried on Chrome Edge and Opera through Facebook, game freezes on both browsers

Dulcie_Beak

Hi Dulcie, there was a problem with the games today. A King Admin posted this on King Care today: https://care.king.com/en/alphabetty-saga/experiencing-problems-with-your-game
Give it a bit and then try reloading the game again.

I have for the first time in a month tried to play candy crush on FaceBook, the very first game I played crashed out halfway through!!!!!!! I was in Google.

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?
Would you be able to add a screenshot please? Have you tried to clear cache and cookies?
Thanks!
Mia

I also want to add that I have no problems with Candy Crush Soda Saga; only Candy Crush.

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?
Would you be able to add a screenshot please? Have you tried to clear cache and cookies?
Thanks!
Mia

I've cleared the cache and cookies. My Firefox settings have not changed from when the game was working until it stopped. I've added a screenshot. Hope you can help. Please see Screenshot for Judy below. I wasn't able to insert into this post.

JUST tried - still won't load on Firefox.

I am also using Firefox. I've tried every fix recommended in this string, but nothing works.

JO_Traczynska

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

https://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.comhttps://screenshots.firefox.com/ghGoGu4u7Da6Nuzv/apps.facebook.com Candy Crush Saga not loading a week now.Using Firefox.Done everything recomended.Help:)

People that can't get past the blue screen, click on the icon next to the star in the web address line, make sure it isn't blocking cookies for that site while your on the blue screen page. Then click on Show cookies and other site data right below where you just checked for blocking cookies. This will open a window that shows cookies in use. Click on blocked to see a list of blocked cookies. Mine showed Candy Crush Saga, King, YouTube and several others. Click on, click allow & it should load. I think when Chrome updated it changed some settings.

still not loading

Same issue throughout any device - iPhone, Mac Air, Dell PC, Macbook Pro. It started with the latest Facebook update which was released five days ago.

I haven't been able to load Candy Crush or Pet Rescue on FB for about a week now.

Carol_Bogrett

Hi Gail, thank you so very much for posting this information. Do you mind if I quote you in any new messages that I come across with the same issue?

if you are going to give credit to someone please scroll up to the top and give credit where due - thank you

bresnick

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

Google Chrome on MacVersion 69.0.3497.100 (Official Build) (64-bit)...game won't load even after following all the suggestions

Cate_Brooks

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

mine wont load from FB on Chrome - its very annoying and I love the game and am missing out!!

Eva_OSullivan

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

i had to turn off my tracking protection on fire fox and the game loaded

Ray_Faulder

ok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works

Works for me thanks....

Angie_

so figured my problem - tried what Kamlesh said that cookies were blocked - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!

I have Windows 7 and use Chrome. When king.com is blocked it won't load but if I allow it, it loads the old version instead of the new version.

Marilyn_Folliott

i'm having the same issue - why can't someone fix this?

Very frustrating. Is there a fix or are you going to remove the game?

Carol_Bogrett

I'm having the same issue. It goes through the first two orange loading screens then shows the blue loading screen with the short music blurb and then nothing. I'm using Chrome(whatever the latest version is for Chrome) on a Windows 10 computer. It started last week for me but I couldn't tell you exactly what day. I've done all the updates and clearing of cache but nothing fixes it.

read above fixes are above - see Kamlesh and my post about cookies being blocked on chrome - she did 1 fix and mine was a little different - but both ended up working - you have to click on the lock

Kezgarr

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

I had this problem too but I fixed it by allowing cookies for king.com - Games loads properly now.

Kamlesh_Soni

ok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works

At the top of the screen where http:www... Is. On the left is pic of a lock click on it Will chk tomorrow if there is another way to change settings Hope it helps

layddi1

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

None of my King games will load on my chromebook. I, have tried everything.

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bresnick

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

Google Chrome on MacVersion 69.0.3497.100 (Official Build) (64-bit)...game won't load even after following all the suggestions

Carol_Bogrett

Hi Gail, thank you so very much for posting this information. Do you mind if I quote you in any new messages that I come across with the same issue?

if you are going to give credit to someone please scroll up to the top and give credit where due - thank you

Same issue throughout any device - iPhone, Mac Air, Dell PC, Macbook Pro. It started with the latest Facebook update which was released five days ago.

I haven't been able to load Candy Crush or Pet Rescue on FB for about a week now.

People that can't get past the blue screen, click on the icon next to the star in the web address line, make sure it isn't blocking cookies for that site while your on the blue screen page. Then click on Show cookies and other site data right below where you just checked for blocking cookies. This will open a window that shows cookies in use. Click on blocked to see a list of blocked cookies. Mine showed Candy Crush Saga, King, YouTube and several others. Click on, click allow & it should load. I think when Chrome updated it changed some settings.

still not loading

JO_Traczynska

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

JUST tried - still won't load on Firefox.

I am also using Firefox. I've tried every fix recommended in this string, but nothing works.

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?
Would you be able to add a screenshot please? Have you tried to clear cache and cookies?
Thanks!
Mia

@Diannebee, @Judy: Are you having the same issue (the game stops on the blue loading screen) on Firefox or is it different issue?
Would you be able to add a screenshot please? Have you tried to clear cache and cookies?
Thanks!
Mia

I also want to add that I have no problems with Candy Crush Soda Saga; only Candy Crush.

Dulcie_Beak

Hi Dulcie, there was a problem with the games today. A King Admin posted this on King Care today: https://care.king.com/en/alphabetty-saga/experiencing-problems-with-your-game
Give it a bit and then try reloading the game again.

I have for the first time in a month tried to play candy crush on FaceBook, the very first game I played crashed out halfway through!!!!!!! I was in Google.

Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia

I've tried on Chrome Edge and Opera through Facebook, game freezes on both browsers