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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I just made a $39 dollar charge then get notice of it being over $60 this happens to me all the time. It's ****. Why?
(EDITED by CM - Inappropriate/ abusive language)
Hello @mrskam🤗 Hearty Welcome to our sweet King Community!
This thread is more than 3 years old! If you can post a new question, we will be able to help you. Please use this link to post a new question --> Ask a new Question in Candy Crush Saga
Thank you & have a great rest of the day🍫🍫
I have a similar experience. Constantly charging me twice for each transaction but I do not get the double lives
Hi @KarenCarr and welcome to our Community!
Have you checked on your Apple-ID or Google Play account if you have been incorrectly charged or if several purchases have been charged at the same time?
Apple and Google who handles the transactions mat at times merge several purchases that are made in all your apps into one big transaction.
If there has been any incorrect charges, please report this directly to Apple, Google or the platform provider that has access to your account and payment details.
hi dear
did something go wrong with your purchase please read this
For purchases and refund related issue you can contact here
you may asked your game id here to know your game id please open profile section of your game and double tap on King logo which is located on you top center area
Hello @KarenCarr and a very warm welcome to our wonderful King Community. I am so sorry you are experiencing this problem. If you follow the advice above Player support should be able to help you out. However you mention this keeps happening. I think it is important to try and figure out why it is happening. When you try and make a purchase, does the game pause before the purchase goes thru? Sometimes the game will say a purchase didn't go thru but in reality when you try again, you actually are making two purchases. What platform are you playing on (mobile or PC) and what software are you using. Also - you may want to check with whatever institution/vehicle you are using to pay for your purchases to see if the problem is there. Player Support can certainly help you with a refund or make sure you get the additional boosters, but I am sure you would like to stop this from happening again.
Also - since you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!
Good luck and Happy Crushing!😊
Sorry this has happened to you. As advised above please contact customer support for help with your problem.
Hello, Warm welcome to our sweet community!~
Sorry for the prob that happened:/
As said above, King community don't deal with your purchase problems and issues. But try to check the link below for further...
You can contact one CM here, cause they have your full purchase history...
Thanks & Good luck!!~
Hi and welcome to our Community
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
Hi and welcome to the community.
Very sorry about this double charging. Please contact player support directly from your game application setting. As they have your complete history of purchases you can claim refund from them. For more details please follow below link.
Thanks and have a lovely day ahead.😀
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i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Can you help me?
Why can't I receive lives from My friend
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
