Candy crush says not connected to internet!!

Hello @MaryLouise631🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game!! Is it the game itself or the Candy Store that is not connecting?

If it is the game itself, how are other features and games on your iPad working?

Please reply back by typing in the blank box given below🍫🍫

Hi Mary @MaryLouise631🤗 Thank you for replying back!

When do you get that pop-up that says "sorry, please try again"? What I mean is - when you try to collect a reward, or when you try to watch an Ad or is it something else?

Can you please show me a screenshot of that pop-up?

To post screenshot, tap on the 2nd icon located in bottom left corner of the open comment box🍫🍫