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Screen goes black after showing ad (Edited by CM: Reported to the Studio)!

snickie4
snickie4 Posts: 3

Level 1
edited May 9 in Support

Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days

Best Answer

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Thank you all for reaching and reporting the issue with the ads!

    This has been flagged to the team and we're working as fast as we can to take care of this hiccup.

    Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours 👍

«13456

Answers

  • kiara_wael
    kiara_wael Posts: 156,985

    Hi and Welcome to the King Community

    Thank you for the feedback. This issues has been reported to the game Team. In the meantime please force close the Apps and log in again. For more info Here

  • PummyRaj
    PummyRaj Posts: 44,081
    https://community.king.com/en/candy-crush-saga/discussion/435709/screen-goes-black-after-showing-ad

    Hello @snickie4🤗 A Warm Welcome to our sweet King Community!

    I am sorry to hear that you are experiencing issues with the Ads! Is it a specific Ad or all the Ads you receive goes black? Is it after the Ad finishes or the Ad itself starts with Black screen?

    I would suggest you to send complaint to the King Player Support team, so that they can check what's going on in your game! You can send the complaint directly from your game.

    Please post back and let me know if you need help with it. To reply back, you can type in the blank box given below🍫🍫

  • snickie4
    snickie4 Posts: 3

    Level 1

    This started happening after a new feature was added in the Bonus. I cluck on "Free Moves", watch the ad, and once the ad completes, the screen goes black. I think someone messed up iwhen they added this new feature. Remove the feature until it is thoroughly tested.

    Screenshot_20240213_154147_Candy Crush Saga.jpg


  • billcheng
    billcheng Posts: 14

    Level 2

    This has been happening quite a lot in the past few days. Maybe this is ad specific. After an ad is played, if I click on the X icon in the right-top corner to close the ad, more than 50% of the time, I'm getting a black screen and there is no way to get out of it. I had to kill the app. If this is ad specific, please remove these defective ads! Thanks!

  • kiara_wael
    kiara_wael Posts: 156,985
    edited February 14

    Hi and Welcome to the King Community

    Thank you reporting. I'll pass this feedback to the game Team

  • lashton
    lashton Posts: 1

    Level 1

    My screen goes blank after accessing an advert to get more lives

  • kiara_wael
    kiara_wael Posts: 156,985
    edited February 14

    Hi and Welcome to the King Community

    Thank you for reporting. This issues has been reported to the game Team

  • David_P
    David_P Posts: 2

    Level 1
    edited February 14

    I'm having the same issue, an advert starts to play, the screen goes blank and I have to quit the game to resume play. I've lost game progress and extra moves. Currently in level 14842

  • JoeyAva
    JoeyAva Posts: 2

    Level 1

    After watching an advert Candy Crush black screens & I have to reload. Cannot get any in game boosters now. Also if you hide an add it cancels the booster. Running on Android on S23.

    Only started this bad today.

  • kiara_wael
    kiara_wael Posts: 156,985
    edited February 14

    Hi and Welcome to the King Community

    Thank you for reporting. This issues has been reported. In the meantime please force close the Apps and log in again

Hey! Would you like to give us your opinion?

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