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Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
Thank you all for reaching and reporting the issue with the ads!
This has been flagged to the team and we're working as fast as we can to take care of this hiccup.
Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours 👍
Alright,
thanks. I contacted the support, let‘s hope they can do anything about it…
This is what everyone is referring to right? Been like this on and off since Friday. Tried reinstalling the app on my phone and tablet but it also happens playing on Facebook on my laptop as well.
Hi thanks for replying .Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
Thanks kiara_wael,
fingers crossed they find a solution.
Cheers and all the best.
Hi and Welcome to the King Community
Thank you for reporting. Ill pass this to the game Team
Hi folks,
since a few days I can’t play the game anymore. It turns grey on the play menu as if it‘s loading something but nothing happens. Screen stays grey shaded and I can’t click anything.
Turning off and on the device didn’t help. I can only reinstall the app (and loose all my boosters) and play one level. After that the screen goes grey again and I‘m stuck once more…
Does anyone experiencing the same? I‘m on iPad, iOS 17.3.1…
Thanks for any help!
We're sorry the Ads are acting up again but not to worry as the team in charge continue to work as fast as they can to get this taken care of 👍
Thank you for bearing with us 🙏
Hello for 2 days black screen after the ads, uninstalled and reinstalled the game and nothing done, except losing all the bonuses, reinstalling the tablet and still the problem, please see the side window
Back to screen of death this morning
Game went right last night thought it was fixed screen of death again this morning
I have the same issue. It happened after the latest update. The screen goes black after watching every add. Please release the new update with the fix.
Same with melee. A lot of bugs
Hello @nannewbct🤗 A Warm Welcome to our sweet King Community!
This glitch is being experienced by few more players which has resurfaced yesterday! It is being investigated by the game team, and you can find it --> HERE
Until the issue resolved, I would suggest you not to watch Ads, as we do not know which Ads would crash/cause Black screen and we will lose the level.
Please bear with us till the investigation is done and the issue is resolved.
If you have any questions, please reply back by typing in the blank box given below🍫🍫
When I click an ad, the screen goes black, and I lose my place in the current game. I have to completely close out of the game and restart it to play again. If I was in a contest such as clearing 10 levels to share a pot of coins, I am treated as losing a level and dropped out of the contest. This has happened 3 times so far. This just started today.
Hello @Flutellen🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! Is your game crashing only with Ross Simon and Temu or other brands too?
To reply back, you can type in the blank box given below🍫🍫
Thank you for reporting. I'll pass this to the game Team
Happening with increasing frequency for the last week. Often happens after a Ross Simon or Temu ad but other do it too occasionally. Can this be fixed.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
The screen becomes black after watching ads. I have to close the app.
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Hello @snickie4🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Ads! Is it a specific Ad or all the Ads you receive goes black? Is it after the Ad finishes or the Ad itself starts with Black screen?
I would suggest you to send complaint to the King Player Support team, so that they can check what's going on in your game! You can send the complaint directly from your game.
Please post back and let me know if you need help with it. To reply back, you can type in the blank box given below🍫🍫
Thank you for the feedback. This issues has been reported to the game Team. In the meantime please force close the Apps and log in again. For more info Here
This started happening after a new feature was added in the Bonus. I cluck on "Free Moves", watch the ad, and once the ad completes, the screen goes black. I think someone messed up iwhen they added this new feature. Remove the feature until it is thoroughly tested.
This has been happening quite a lot in the past few days. Maybe this is ad specific. After an ad is played, if I click on the X icon in the right-top corner to close the ad, more than 50% of the time, I'm getting a black screen and there is no way to get out of it. I had to kill the app. If this is ad specific, please remove these defective ads! Thanks!
Thank you reporting. I'll pass this feedback to the game Team
My screen goes blank after accessing an advert to get more lives
Thank you for reporting. This issues has been reported to the game Team
I'm having the same issue, an advert starts to play, the screen goes blank and I have to quit the game to resume play. I've lost game progress and extra moves. Currently in level 14842
After watching an advert Candy Crush black screens & I have to reload. Cannot get any in game boosters now. Also if you hide an add it cancels the booster. Running on Android on S23.
Only started this bad today.
Thank you for reporting. This issues has been reported. In the meantime please force close the Apps and log in again
Happens with all ads have cleared cache deleted app and reinstalled turned tablet on and off seems waste of time playing it now
Made no difference unfortunately
After watching certain ads screen goes black and game freezes. Samsung a52s. Latest game version. Lose all streaks. Very annoying
Every time I watch an ad to earn boosters to continue playing my screen goes black I cannot continue. Anytime I watch an ad my screen turns black and will not continue with the game. Why is this?
Same issue thought it was my android tablet tried on my phone worked fine for 1st ad then started screen of death on next ad, get it sorted or people will leave i am on level 11443 but will go back to my older games and delete candy crush and all king games think there will be a lot of people thinking same as mehave tried deleting app and reinstalling and switching phone and tablet on and off still same
The same here, everytime after watching add the screen turns black. Since 2 days
I had 3 legendary levels in a row. But I could not get past this level. Any suggestions?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Will I be able to solve this without paying.
When the game loaded a pop up came up and said I’d won a reward of some boosters, it was followed with another pop-up saying I had won on 20 gold bars. I pressed claim for both but didn’t receive. Anybody know anything about these??
I played more than 50 moves and the gane remained like this without dropping the last number till it ended
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
