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Why is my Chocolate Box frozen??

Pipi8888
Pipi8888 Posts: 22

Level 3

It's been frozen 4 -3 days now.

Time ran out before I finished the task, but then it continued to count levels, though the clock showed 00:00.

I didn't get any "prize (which obviously I shouldn't either.

I tried to log out several times - no result.

(I play on a PC)

Anyone else experiencing this?



«13

Answers

  • kiara_wael
    kiara_wael Posts: 157,656

    Hi and Welcome to the King Community

    Thank you for the feedback.. This issues has been reported .in the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.

  • Pipi8888
    Pipi8888 Posts: 22

    Level 3

    thank you - but tried to log out several times - no result.

    It's been frozen 10 days now.

  • PummyRaj
    PummyRaj Posts: 44,463

    Hello @Pipi8888🤗 A Warm Welcome to our sweet King Community!

    In your opening post, you said you are playing on a PC! Are you playing on Facebook - browser version (Chrome, Edge, etc.,) or the App version on Windows 10/11?


    In the screenshot you have provided, I see a spinning circle in place of the Gold Bars!! Do you always see that or is it just now while taking the screenshot?

  • Alienscar
    Alienscar Posts: 16,495

    Anyone else experiencing this?

    Yes @Pipi8888 someone else has posted regarding a similar issue to what you describe.

    https://community.king.com/en/candy-crush-saga/discussion/435242/chocolate-box#latest

  • Pipi8888
    Pipi8888 Posts: 22

    Level 3


    Hi @PummyRay

    The circle is not always there - I probably just had no gold bars left. The clock is "ticking" - otherwise no movement.

    I play on PC - not via Facebook, just the app (downloaded.)

    It's been a month now. Tried to reinstall + log out several times. Nothing happens to the choc box.

    Guess there's just no maintenance or help in Candy Crush Saga :/



  • Colleen Companion Welsh
    edited March 2024

    I have been complaining about this for weeks with King. Last week it froze just as I was claiming my rewards for the Gold Box. I closed the game and when I got back in it had already started a new game without giving me the rewards. When it is not frozen it keeps giving me an Internet Error connection message which is definitely not the case in my end.

  • Loripod
    Loripod Posts: 5

    Level 2

    Mine is frozen too

  • MKelley75
    MKelley75 Posts: 2

    Level 1

    My chocolate box has been frozen for 3 weeks and I have logged out and back in.

    I’ve updated facebook can you reset?


  • kiara_wael
    kiara_wael Posts: 157,656
    edited March 2024

    Hi and welcome to the King Community

    Thank you for reporting. In the meantime

    Please Check app update - Log out game - Restart Device - Open game and Log in

  • MKelley75
    MKelley75 Posts: 2

    Level 1

    edited March 2024

    I’ve already done this and it didn’t help.

Hey! Would you like to give us your opinion?