Screen goes black after showing ad (Edited by CM: Reported to the Studio)!

smoothmate · February 19

Nooow something happened: I can play again!

For now it seems to work, let‘s see if it‘s stable…

smoothmate · February 19

Something changed: I can play again!

Let‘s see if this is it now. Fingers crossed!

smoothmate · February 20

After all the nagging I want to say Thank you to the King-Team!

Now the game seems to work again. It‘s really great to see that the community is heard here. Thanks for the support!

Cheers

PummyRaj · February 21

https://community.king.com/en/candy-crush-saga/discussion/comment/2972666#Comment_2972666

Hello @smoothmate🤗 A Warm Welcome to our sweet King Community!

I am glad to hear that the issue was cleared and you are able to play the game again🤩

https://community.king.com/en/candy-crush-saga/discussion/comment/2970729#Comment_2970729

With regards to the automated email --> that is the generic response we all receive after sending a complaint. The tips works for simple issues like game crashing, etc.,

But, all other players will have to wait for (up to) 72 hours to hear back from a real agent. After 3 days, you can send a reply thorough that automated email itself and remind the team that you are still waiting for assistance. Somebody will reach out to you soon. This is just for future reference😉

Enjoy your game and have a wonderful rest of the week 🍫🍫

qwendy · February 29

My ad give me no prizes after it turns black then is stuck on Jewel Match king ad. I get no free moves or prizes on level 8222

kiara_wael · February 29

Hi and Welcome to the King Community

Thank you for the feedback. This issues has been reported to the game team . for mor info Here

zübeyde_ · March 18

Hello. After passing a level in the game, I cannot go to the next level. The game goes black and freezes.
this happens on both computer and phone.

help me

katie6060 · March 19

That’s what happened to me I wrote to support but didn’t really know how to describe it. I was fighting so much with connection issues Now I finally get my connection issues resolved I had gotten to level37 now I’m back starting at level 1 oh well

zübeyde_ · March 20

Hello. The game is now working. There is no problem for now. Thank you very much.

Vauny2 · March 22

It’s still happening after deleting app and downloading again.

Screen goes black after showing ad (Edited by CM: Reported to the Studio)!

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