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Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
Thank you all for reaching and reporting the issue with the ads!
This has been flagged to the team and we're working as fast as we can to take care of this hiccup.
Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours đ
No, I have not been able to get to the game page for 3 days. The pop ups is ok until I get to the page to click to play.
Hello & Welcome to the King Community @skyoungerđââïž
Is your game working now?
Thanks, maybe tomorrow will be better. I have tried several times today.
Hi And Welcome to the King Community
Thank you for the feedback. Most of the time, a black screen in Candy Crush is due to a temporary glitch in the game or your device. It's annoying, but luckily, it's usually easy to fix. Glitches can come from outdated game versions, low device memory, or other apps running in the background.
for some reason when I go on Candy Crush.I get a black screen . it comes up as off line and has always done that, I guess because I play on phone sometimes. I play another game and can get on it and it comes up as off line also and it works. What can I do to fix it? Thanks
I tried force closing app and it didnât work. I ended up having to uninstall and then reinstall. My progress was saved but I lost all my powerups.
Mine is doing the same thing it is making me not want to play as often
Itâs still happening after deleting app and downloading again.
Hello. The game is now working. There is no problem for now. Thank you very much.
Thatâs what happened to me I wrote to support but didnât really know how to describe it. I was fighting so much with connection issues Now I finally get my connection issues resolved I had gotten to level37 now Iâm back starting at level 1 oh well
Hello. After passing a level in the game, I cannot go to the next level. The game goes black and freezes. this happens on both computer and phone.
help me
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported to the game team . for mor info Here
My ad give me no prizes after it turns black then is stuck on Jewel Match king ad. I get no free moves or prizes on level 8222
Hello @smoothmateđ€ A Warm Welcome to our sweet King Community!
I am glad to hear that the issue was cleared and you are able to play the game againđ€©
With regards to the automated email --> that is the generic response we all receive after sending a complaint. The tips works for simple issues like game crashing, etc.,
But, all other players will have to wait for (up to) 72 hours to hear back from a real agent. After 3 days, you can send a reply thorough that automated email itself and remind the team that you are still waiting for assistance. Somebody will reach out to you soon. This is just for future referenceđ
Enjoy your game and have a wonderful rest of the week đ«đ«
After all the nagging I want to say Thank you to the King-Team!
Now the game seems to work again. Itâs really great to see that the community is heard here. Thanks for the support!
Cheers
Something changed: I can play again!
Letâs see if this is it now. Fingers crossed!
Nooow something happened: I can play again!
For now it seems to work, letâs see if itâs stableâŠ
Same is happening to me. Click to play ad for treats. Blank screen with the word Advertisement at the top. Nothing runs. Click out and no treats. This is really slowing me down, no linger fun
Well,
the problem isnât fixed yet. The reply of the support was only the standard automated response âHave you tried turning the computer off and on again?â and all that keep-your-software-up-to-date stuff. Not very helpfulâŠ
Iâm curious when I will be able to play the game againâŠ
All the best.
Come on, King-Team,
this seems to be a serious problem here. I experienced the same since a few days and all the support is answering with the standard automated message: âHave you tried turning the computer off and on again?â and all that stuff.
Well, of course I did and lotâs of other people here did too. This seems to be an ongoing problem which should be fixed.
Thanks in advance and all the best.
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No âXâ button, no âNextâ button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Hi, I finished 23 tickets of the Yetis Draw out of 25 , still have 2 only to reach the big prize. But all tickets disspaeared on the board game and not appearing near the level number anymore. Where did they go ?
Is anyone elseâs games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have notâŠ
