I can't recover my progress.

Question

Hello everyone,I have a problem with my account. I have entered a wrong email when I first made my account, and now I can't transfer my progress from one device to another. I also don't remember my password. What can I do? I tried to email king's team but they send an auto response that didn't help at all. Please help me if you know what else I can do as I am on level 4000. Thank you in advance!

Blue07 · Answer

As I explained above when I first made the account I registered my email wrong. So now I can't receive any password on my email.. The email is wrong and I can't change it because I don't remember my password.

kiara_wael · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3029440#Comment_3029440

Thanks for replying . If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.

You will then receive an email with a link to reset your password and access your account again.

Blue07 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3029136#Comment_3029136

Hello Kiara, thank you for your reply but I already did this and I got an automated response that didn't help at all. I will paste below the response that I got:

'' Thanks for writing in! We'll let you get back to enjoying your game. Here's a guide that we think will help you Hopefully, the answer below helps. If it doesn't, we'd recommend heading over to our Community site. There, you'll find plenty of players eager to share their tips and tricks for the game. You can find the link at the end of this email.''

That's why I wrote my problem here in case anyone can help me. Please tell me what else I can do