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I came in 1st spot

Boydee5
Boydee5 Posts: 30

Level 3
in Support

Hello I need some help!!!!!

I finished 1st spot on the leaderboard. I thought all I must do is to stay on the 1st Spot.
When I started playing the leaderboard is gone.

Please I need some help

Boydee5

Answers

  • kiara_wael
    kiara_wael Posts: 157,009

    Hi and Welcome to the King Community

    Please Log out of the game -- close the App -- restart your device after shutting it down for about 10 minutes -- reopen the App and log into the game -- replay a level that has Purple candies and win it -- see if the leaderboard appears again.


  • Boydee5
    Boydee5 Posts: 30

    Level 3

    I did exactly what you said. Unfortunately still nothing.

    Please help

    Thank you

  • Boydee5
    Boydee5 Posts: 30

    Level 3
    https://community.king.com/en/candy-crush-saga/discussion/comment/3040599#Comment_3040599

    I did exactly what you said. Unfortunately, Still nothing!!!!!

  • PummyRaj
    PummyRaj Posts: 44,084
    https://community.king.com/en/candy-crush-saga/discussion/comment/3040617#Comment_3040617

    Hello @Boydee5🤗 A Warm Welcome to the King Community!

    I am also experiencing the same thing! I came first in yesterday's round. I did not receive the prize and the 2nd round did not appear either!

    So, I have sent a complaint to the King Player Support team. You too please do the same through this link —> https://soporto.king.com/contact

  • Boydee5
    Boydee5 Posts: 30

    Level 3

    Thank you for responding to me.

    This morning I had sent an email to Contact us. And replied to me they all are taking care of a lot issues and go to KING COMMUNITY and asked some help and support here. I did click on the linked that you have sent me and email them my issues.

    Once again, thank you I truly do appreciate your help.

    I just hope someone would get back with me.

  • PummyRaj
    PummyRaj Posts: 44,084
    edited April 24
    https://community.king.com/en/candy-crush-saga/discussion/comment/3040763#Comment_3040763

    Hello again @Boydee5🙋‍♀️

    At the top of that email you have received, you will see very very tiny letters which says "please type your reply above this line". Click on the Reply button in your email, and you should find yourself at the top of that line. So, you are all good to send a reply to that automated email you have received.

    ** If you have any screenshots, it would be best to add them in that reply.

    I am suspecting that they are super busy as they might have been receiving numerous complaints (about the missing event) from players like you and me! I guess it will take a while for them to attend us!!

Hey! Would you like to give us your opinion?

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