Ongoing Issue: "Video Not Available Candy Crush"

Gregg · January 2019

Hi Elsa, You posted reply to my original post entitled, 'Why Am I Getting "Video Not Available" Error Message When Playing Most Bonus Videos? ", but you never replied again, even after posting a new thread Nov. 2018 entitled, "Still Video Not Available Candy Crush..." in which three people responded to this post indicating they are encountering similar issues. I've tried numerous times since, and sometimes the video does play, but a lot of times I still get the "Video Not Available" Error Message. Someone else had inquired on my original post also as they are experiencing the same issue. In addition, there's like 3 or so other inquiries about this. One asking, "Why wont the booster videos play on my android tablet?" Another asks, "Why are the 'videos unavailable' that provide boosters for the game..??" And still another asks, "Does anyone else keep getting the message video not available". I posted this new thread hoping that a resolution can be found for this problem. Your assistance in finding a resolution is greatly appreciated. Thanks again, Gregg

_Elsa_ · June 2019

Thanks for your update @Gregg. I will tag @Jelly Jenny who is the Community Moderator to see if she can get any updates on this. She should see this but she might be in meetings at the moment.

pinkchampers · January 2019

I keep posting about this too. someone said they were going to get the games team to look into it but nothing since and I can’t seem to find the thread anymore. I’ve been having the issue since October and it’s very frustrating!

Gregg · January 2019

Hi Pinkchampers, Same here with tissues issue. I've posted three threads on this, but still no resolution. Hopefully the game team is actually working this. If you do find the thread, I'd be interested in seeing it. I hope Elsa sees this post and realizes it's not just me who has encountered this issue, but several others as well!

rrudolphu2 · January 2019

Same problem here too, in my Android phone.

Gregg · January 2019

Hi Rrudolphu2, I'm still experiencing the same problem. I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet.

pinkchampers · January 2019

This is the other thread I saw. It was some time since she said she’d escalate it though https://community.king.com/en/candy-crush-saga/discussion/comment/304342#Comment_304342

Gregg · January 2019

Hi Pinkchampers, thanks for sharing! I wish there was another way to contact Elsa to inquire about this, as I've not heard anything in regards to a solution toward revolving this issue.

Nickstmoritz · January 2019

Hi all, this happens to me now. I'm on level 2705 and this started happening about 10 levels ago. I watch the video advert to get a level booster, then at the end, when you should collect the boost, I get the banner "video not available" and no booster

. For information i have a samsung J7 prime android.

Gregg · January 2019

Hi @Nickstmoritz, I also have a J7 (Pro) where I'm still experiencing same issue. @Elsa has posted that this is being addressed...see post entitled, "“Watch Ads” aren’t working in my iPhone X anymore" Gregg

Nickstmoritz · January 2019

Thanks Gregg

rrudolphu2 · January 2019

Hi guys, I also have a Samsumg J7 Pro BUT the issue seems to have gone (at least for now). Booster videos have been playing correctly during the last 30 hours..
Hope it keeps working fine.

Bye !

Ongoing Issue: "Video Not Available Candy Crush"

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