I reinstalled Candy Crush but I lost the levels

rivand71rivand71 Posts: 2
I lost the levels (from 27xx to 2000) and degrees (restarted from 1)....help me!

Answers

  • firebombmarkusfirebombmarkus Posts: 6,251 Superstar
    edited January 13
    Hi @rivand71 and welcome to our Community 😊 I am sorry this happened to you. First of all, you should know that this section is exclusively for Friends Saga. You can post about Crush Saga here https://community.king.com/en/candy-crush-saga

    Tell me, were you connected to one of the accounts, either Facebook or King? When you reinstall your game you lose all the boosters because they are not saved to King's servers. But levels should be there once you reconnect to your current account.

    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻
  • rivand71rivand71 Posts: 2
    Ok for the loss of booster, no problem.
    I have only King account and only one device. I restored by my last local backup, but the number of levels is incorrect...
  • QueenMiaQueenMia Posts: 4,322 Community Manager
    Hi there, just moving the thread to the Candy Crush area ;) 

    Welcome to the King Community!
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    Candy Friends - Win Free boosters - Here
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  • ElsaElsa Posts: 17,821 Superstar
    Hi @rivand71, you are now in the correct community.  We can help you get your progress back.  Please follow the steps on here to help you get your progress back.

    https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

    If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

    https://soporto.king.com/contact

    Please make sure to use this topic and subtopic.






    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
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