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How do I restore my account.
Ticketyboo2u
Posts: 3
Level 1
in Support
Hi,I've got a new phone my apps from my old phone have transferred to this one,but my progress as not been saved.Its took me back to level 1,when I am on level 8000+.How do I get back to my level.Thanks in advance.
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Best Answer
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Hello @Ticketyboo2u🤗 A Warm Welcome to the King Community!
Have you saved your game on your old phone either with Facebook or Kingdom account? If so, did you make sure that you have logged in with the same account you used on your old phone?
Please reply by typing below🍫🍫
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Answers
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mine just quit working have not been able to play in three days
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I've managed to restore my progress.I went into faqs, they mentioned deleting my Facebook account waiting 10 seconds then re installing it,then deleting candy crush, then reinstalling it.Sign back in to Candy Crush it gives you the option to sign in using email or Facebook.I choose Facebook,it then said resave your progress.Did this and back to normal.Hope this helps bear 7202.
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Hello @Ticketyboo2u🤗 A Warm Welcome to the King Community!
Have you saved your game on your old phone either with Facebook or Kingdom account? If so, did you make sure that you have logged in with the same account you used on your old phone?
Please reply by typing below🍫🍫
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Hi PummyRaj, thanks very much for your reply.I have managed to sort it out.Normal service is resumed haha .
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Hello @Ticketyboo2u 🤗 Good Morning!
I am glad to know that you were able to get back into your game! Keep crushing!
Thank you for joining our Community & have a great rest of the week 🍫🍫
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