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I keep getting this message on my iPad. IOS is up-to-date and I went in the App Store and candy crush is up to date as well. I tried turning the iPad completely off and back on and still get the error message.
Absolutely right I have been playing for many years and we should have been notified or let us carry on with our version.
Alison
This happened to me too
Hi try this thread to see if your issue is covered as it seems related. If not post a new one in there or a mod might move this one.
Update lost all my friends and 500 Gold.
Not happy 🤬🤬🤬🤬🤬
The same has happened to me! I’ve lost all my friends (approx 50), extra lives and 200 gold.
Unacceptable, they need to fix this ASAP.
Just logged in to be greeted with a date of birth form. After completing it back to the main screen and my profile picture has changed my gold is gone and so are my boosters.
So how can I get it all back?
Before you send out an update, do you test them?
How can I retrieve my original candy crush account
I finally found out the problem: the game requires a newer OS than my tablet uses. No warning, King just updated to a version I can't use, and I can't get back into the game to back it up. So I guess I'm screwed, over 3000 levels lost. Thanks King … It'd be nice if you warned people that they were about to not be able to access the game at all before you update.
Hi everyone,
@funnyfarm28
@Susie1950
@MimiFl
@Olilpup
Your device might have been prompt to update as our system have noticed that the game is running on an older version and will need updating in order to work.
Please note that due to natural technological progress over time, it is possible that our games can no longer perform as originally intended on certain devices.
Could you take a screenshot of the message that you get and, if you get redirected, a screenshot from the App Store too? It’ll help us take a closer look!
Thanks 🙏
I'm having the same issue. App store won't open. The loading icon just spins but won't load. I use a Kindle Fire 10 (9th generation)
Hello again @funnyfarm28🙋♀️
Can you please show me a screenshot of the "prompt" you are seeing?
Hello @funnyfarm28🤗 A Warm Welcome to the King Community!
I am not aware about the Kindle device. Let me our Community In-charge for assistance.
Can you tell me the App version of the game you have right now?
To reply, you can simply type below 🍫🍫
I keep getting prompts (for both Candy Crush and Bubble Witch 3) on my Kindle Fire 8.9 to update, but when I go to the app store, there's no way to update. And now the prompt on Candy Crush won't go away or let me play. When I look for how to fix it, the directions apparently apply to more recent versions of the Fire and don't work on mine.
Hello @MimiFl🤗 A Warm Welcome to the King Community!
Which device are you using to play the game?
Please reply by typing below🍫🍫
Why will the app store not open?
Hello and Welcome to the King Community Susie @Susie1950🤗
I haven't found any helpful articles! Let me check with our Community In-charge on how to find an update on Kindle device, and will get back to you tomorrow🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback . Please check this page here
I play Candy crush saga on my Kindle. I am now blocked because it tells me I need to update. I can’t seem to find a way to update. It’s become really frustrating. If anyone can help I’d appreciate it.
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I had repeatedly connected my account to my Facebook account to save my progress over the past week. Today I had to upgrade the Candy Crush Saga app, and although my progress and my gold are available, the rest of my inventory was reset to zero. Can this be solved somehow so I can get my inventory back?
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
