Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Facebook Issue - Cannot connect / Wrong Email and/or Password ⛔️Reported ⛔️
I opened Candy Crush Saga to play and was prompted to restore my progress. I logged in with FB (which has always been my connection). I am getting the attached error message. I have logged out of all devices, ran updates on all apps, and reinstalled the app. None of this has worked. It’s frustrating see level 1 as my starting point, I have been playing for years. Please update on how this will be fixed or a way to restore my progress saved through facebook
Answers
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Hello @alisonlee_79🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game?
What is happening when you try to log in with your Facebook account? If you see an error message, can you please post a screenshot of that pop-up?Please reply by typing below 🍫🍫
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I recently changed my Facebook password as I was having problems. When I tried to log in to Candy Crush on my phone using my facebook account it says there is a wrong email or password. How do I fix this? I logged in and out of facebook. I reset my password on King. Still can't get in
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Hi and Welcome to the King Community
If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.
You will then receive an email with a link to reset your password and access your account again.
Forgot the password function or reset link doesn’t work?
In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.
You can then reset the password by contacting our Player Support instead HERE
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Hello Mary🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? And, when did this issue start?
Along with Facebook, do you have Kingdom account as well and "synced" both accounts on your Candy Crush Saga game?
Please reply by typing below 🍫🍫
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I am playing on my iPhone. It is up to date. The syncing is the issue. When on candy crush and I go to sync it using my Facebook it says the email or/and password are wrong. There is no place to input my password when I do the link up. It does it automatically and says it is wrong.
