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Facebook Issue - Cannot connect / Wrong Email and/or Password ⛔️Reported ⛔️

sumatra22
sumatra22 Posts: 2

Level 1

edited May 18 in Support

I opened Candy Crush Saga to play and was prompted to restore my progress. I logged in with FB (which has always been my connection). I am getting the attached error message. I have logged out of all devices, ran updates on all apps, and reinstalled the app. None of this has worked. It’s frustrating see level 1 as my starting point, I have been playing for years. Please update on how this will be fixed or a way to restore my progress saved through facebook

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Answers

  • abaumann21
    abaumann21 Posts: 1

    Level 1

    I can't log into Facebook on my iPhone to connect Candy Crush Saga. I changed my Facebook password and tried to log in but still get the message, "Wrong email and password combination".

  • PummyRaj
    PummyRaj Posts: 44,084
    edited May 18

    Hello @abaumann21🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game!

    Please contact the King Player Support team and send a complaint through this link —> https://soporto.king.com/contact


    If you have any further questions, please type below🍫🍫

  • alisonlee_79
    alisonlee_79 Posts: 2

    Level 1

    I'm no longer able to link my Facebook and candy crush. I've seen the post to update to social gaming, but I do not see that option when I log into my Facebook account. Can someone help me?

    Thank you.

  • PummyRaj
    PummyRaj Posts: 44,084
    edited May 18

    Hello @alisonlee_79🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game!

    Which device are you using to play the game?
    What is happening when you try to log in with your Facebook account? If you see an error message, can you please post a screenshot of that pop-up?

    Please reply by typing below 🍫🍫

  • luc75015
    luc75015 Posts: 3

    Level 1

    edited May 18

    since today I lost my connection via Facebook.
    i can not retrieve my account.
    i need help please

  • alisonlee_79
    alisonlee_79 Posts: 2

    Level 1

    edited May 18

    I get the below message, even though I have the correct email and password

  • Mary_Douglas
    Mary_Douglas Posts: 3

    Level 1

    I recently changed my Facebook password as I was having problems. When I tried to log in to Candy Crush on my phone using my facebook account it says there is a wrong email or password. How do I fix this? I logged in and out of facebook. I reset my password on King. Still can't get in

  • kiara_wael
    kiara_wael Posts: 157,009
    edited May 18

    Hi and Welcome to the King Community

    If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in. 

    You will then receive an email with a link to reset your password and access your account again.

    Forgot the password function or reset link doesn’t work?

    In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password. 

    You can then reset the password by contacting our Player Support instead HERE


  • PummyRaj
    PummyRaj Posts: 44,084
    edited May 18

    Hello Mary🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game!

    Which device are you using to play the game? And, when did this issue start?

    Along with Facebook, do you have Kingdom account as well and "synced" both accounts on your Candy Crush Saga game?

    Please reply by typing below 🍫🍫

  • Mary_Douglas
    Mary_Douglas Posts: 3

    Level 1

    edited May 18

    I am playing on my iPhone. It is up to date. The syncing is the issue. When on candy crush and I go to sync it using my Facebook it says the email or/and password are wrong. There is no place to input my password when I do the link up. It does it automatically and says it is wrong.

Hey! Would you like to give us your opinion?