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Facebook Issue - Cannot connect / Wrong Email and/or Password ⛔️Reported ⛔️
Answers
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When I try to login with my Facebook account - it keeps telling me that my username and/or password is incorrect. I know for a FACT that it is not. Is this a technical problem being worked on? What else can I do? I do not want to lose all my progress - I have been playing this game for so very long.
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Hello Jamie @jamiejoonc🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing this issue! And, yes! It is not just you as we have reported few more complaints about the same. I have reported the issue to our Community In-charge.
Note: Please do not reinstall your game as it will remove all your saved boosters & Lives.
Can you tell me which device are you using?Please reply by typing below🍫🍫
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Hello @angelacpht🤗 A Warm Welcome to the King Community!
Some of the players are experiencing issue while connecting game to their Facebook account. I have reported this issue to our Community In-charge. Please wait till tomorrow to receive an update.
It is not an issue on your side. Hence, please do not reinstall your game.
Thank you for your patience & understanding🍫🍫
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hello. For a couple weeks My candy crush account kept logging out every time I closed the app. Do I would have to relog in and I would select through my facebook account. Well today when I tried I’m getting an error message stating my email and password doesn’t match which they should cuz I checked Facebook. How do I fix candy crush to be able to use facebook as my log in? Thanks
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Hello Kelly @kellyhukill🤗 A Warm Welcome to the King Community!
What you were experiencing for the past few weeks is a setting change from Facebook.
But, the issue you are experiencing with the error message is not a setting change on your side, but a glitch in the game.
I have reported to our Community In-charge and the Candy team will be looking at it tomorrow.
Like I said above, it is not a glitch on your side! Hence, please do not delete your game, but wait until the glitch is fixed.If you have any other questions, please reply by typing below🍫🍫
