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Hello again @CarHuiz🙋‍♀️

Can you please check if your phone has any updates available in App Store / Google Player Store?
If there is, please update your App and see if it works to get back your progress.

If it didn't work, please contact King Player Support team with the help of steps provided in this link —> How to contact King Player Support team for Lost Progress issue

Yes! That is the King Player Support team.

You must have received a message from them, right? Send a reply through that email itself and an agent will be contacting you soon (72 hours max)!