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Answers

• firebombmarkus Posts: 7,213 Superstar

  January 7

  Hi @TheRealHoneyBee and welcome to our Community 😊 I am sorry this happened to you. I can't help you with this but we can ask together our Community Manager @Cezdiamond and see if there is some kind of solution for you. Please be a little bit patient.

  January 7

  

  You can find out more about our Superstars here

  
  The only way outside is inside. Namaste 🙏🏻
  🌈
  Check out the first ever Superstar Summer contest and win some gold bars here 😍
  🌈
  Guess my score in Farm Heroes Saga and earn some gold here
  🌈
  Give us your feedback on The Royal Championship in Jelly Saga here
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  Vote for portal to navigate between levels in Friends Saga here
  
  

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• TheRealHoneyBee Posts: 5 ✭

  January 13

  Hi there! Thanks, I really appreciate it!
  I haven't gotten any email yet.. any news ??

  January 13

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• firebombmarkus Posts: 7,213 Superstar

  January 13

  @TheRealHoneyBee Please be a little patient, it's weekend, and tomorrow they will be super busy. She will reach you as soon as she is available.

  January 13

  

  You can find out more about our Superstars here

  
  The only way outside is inside. Namaste 🙏🏻
  🌈
  Check out the first ever Superstar Summer contest and win some gold bars here 😍
  🌈
  Guess my score in Farm Heroes Saga and earn some gold here
  🌈
  Give us your feedback on The Royal Championship in Jelly Saga here
  🌈
  Vote for portal to navigate between levels in Friends Saga here
  
  

  0
• TheRealHoneyBee Posts: 5 ✭

  January 14

  Ok thanks ! No hurry

  January 14

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• Cezdiamond Posts: 6,522 Community Manager

  January 15

  Thanks for passing on @firebombmarkus
  
  @TheRealHoneyBee I think the easiest thing to do would be to create a new account with the email address that you wish and then our customer care team can help you to move the progress to this new account. 
  
  Sadly we cannot handle progress account issues in the community due to data reasons but please see this thread here. 
  
  At the bottom you can see the details on how to contact our customer care team to restore your progress  
  
  Thanks! 

  January 15

  
  Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
  
  

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• Cezdiamond Posts: 6,522 Community Manager

  January 15

  I will move this thread to Candy Crush Saga area of our community :-) 

  January 15

  
  Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!
  
  

  0
• TheRealHoneyBee Posts: 5 ✭

  January 22

  Thank you for all your support and fast replies. I'll see what I can do about those levels. Everybody, have a great year.

  January 22

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• TheRealHoneyBee Posts: 5 ✭

  March 5

  I have a question guys, sorry for taking so long:
  
  I've followed the thread which led me to this doubt: I only play Candy Crush Saga on Chrome browser, I do play it on Facebook, cause the options were if the user either plays with Android or Apple.
  
  In my case, what can be done to retreive those levels?
  
  I'll wait patiently for a feedback. Thankss !!

  March 5

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• firebombmarkus Posts: 7,213 Superstar

  March 5

  @TheRealHoneyBee Thank for reaching out. I am a little busy today, but I will tag our friend @Elsa hopefully she can help you. Have a wonderful day 🤗

  March 5

  

  You can find out more about our Superstars here

  
  The only way outside is inside. Namaste 🙏🏻
  🌈
  Check out the first ever Superstar Summer contest and win some gold bars here 😍
  🌈
  Guess my score in Farm Heroes Saga and earn some gold here
  🌈
  Give us your feedback on The Royal Championship in Jelly Saga here
  🌈
  Vote for portal to navigate between levels in Friends Saga here
  
  

  0