How do I restore my levels back without Facebook

I was on level 642 and now am booted back to level 1 on candy crush saga

Answers

  • CezdiamondCezdiamond Posts: 6,522 Community Manager

    Hi Sara-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)

    If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

    Many thanks


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • iphonexiphonex Posts: 2
    I’m zam khan i was in level 4135 but now it’s come to level 1 i don’t know why how can i recover my all levels?
  • iphonexiphonex Posts: 2
    Zam khan email is  [email protected]
  • firebombmarkusfirebombmarkus Posts: 7,084 Superstar

    Hi @iphonex and welcome to our adorable Community 😊 Are you saying that when you open the game you are now back to level 1?  If so, don't fret because King can get you back on track. Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

    https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

    If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

    https://soporto.king.com/contact

    Please use this topic and subtopic when completing the contact form.

    I hope this will help you. Have a wonderful day πŸ€—

    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
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    Give us your feedback on The Royal Championship in Jelly Saga here
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    Vote for portal to navigate between levels in Friends Saga here

  • LovableC112LovableC112 Posts: 1
    I was on level 593 can that be restored under my name again
  • firebombmarkusfirebombmarkus Posts: 7,084 Superstar
    Hi @LovableC112 and welcome to our adorable Community 😊 What is happening, can you explain this to me with more details? Is your game connected to Facebook or King account? Did you lose your progress?
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • aggrxnaggrxn Posts: 1
    I was on level 1385 only returned to level 265. Pliz help, deleted candy data by mistake
  • firebombmarkusfirebombmarkus Posts: 7,084 Superstar
    Hi @aggrxn and welcome to our adorable Community 😊 Is your game connected with Facebook or King account?
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • mamtajainmamtajain Posts: 1
    I can't restore my levels and i have not connected to fb.. how can i restore my levels. I was on 2250 .
  • firebombmarkusfirebombmarkus Posts: 7,084 Superstar
    Hi @mamtajain and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back. 

    https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    I hope this will help you. Let me know if you need assistance. Have a wonderful day πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

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