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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
I've been having this problem since last night, and now it's 4PM. I lost my streak and some boosters before I realized this was happening. I won't play again until I'm sure I can connect to my gold bars.
Sometimes the game glitches and resets mid-board, and I lose my streak boosters. But this is beyond the pale. When we are all experiencing the same thing, it's a problem with the game.
Will we be notified when this problem is resolved?
Thank you!
Hello @reed87🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
When we send a complaint to the Player Support team, it is the norm to receive an automated response as the first reply. We have to send a reply and explain the issue with as many details as possible and also any screenshots if we have! But, now, you do not need to wait for Player Support's response!
The issue is not on your side but the game itself on this particular device. There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding!
If you have any further questions, please type below🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback, This issues is being investigated. for more info here
Hi @slbutts🙋♀️
I have just replied in your question too👍️
Hello @mef083049🤗 A Warm Welcome to the King Community!
Thank you for mentioning the device you are using to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Thank you for your patience & understanding🍫🍫
Thank you for replying back and informing about the device you are using!
Many other players are also experiencing this issue and it is currently being investigated by the game Studio team. Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon device not connecting to Store - Under Investigation
Have tried all recommended steps: deinstall/reinstall, log out/restart/log in, clear cache. Has been ongoing for days. Only get automated response when trying to to raise technical issue.
I am having the same issue and have also asked for help.
I have tried clearing the Cache, logging out and in, restarting the device. I am using a Kindle Fire HD (13th Generation) I am on level 11062
Hello @millicentjane🤗 A Warm Welcome to the King Community!
Which device are you using to play the game? And, how long has been it going on? Do you have latest App version of Candy Crush Saga?
Please reply by typing below 🍫🍫
Which device are you play ?
My internet is working great but all of a sudden when I lose a game it says "contacting app store" and just spins. Never lets me use my gold.
I am using Amazon Fire Tablets and uninstalled and reinstalled the game from their app store yesterday.
I am using Amazon Fire tablets and I uninstalled and reinstalled the game yesterday from their app store.
Hello @slbutts🤗 A Warm Welcome to the King Community!
Can you please tell me which devices you are using? And, which version of the App do you have right now?
Please reply by typing below🍫🍫
Have not been able to access the app store for a few days now. I have uninstalled and reinstalled the game, logged in and out of my account, and I am having this problem over multiple devices so I think the problem is on your end?
I am having the same problem with my Kindle Fire!
Hello @IsabelGilfillan 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Store!! Can you please tell me which device you are using? And also, the version of the Candy Crush Saga App you have right now?
To reply back, you can simply type below 🍫🍫
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I've done all these steps and also had the fix processed and still not able to connect to the app store, what's the next steps? About to lose a customer
I've done all those steps, what's next
why can I no longer connect to the App Store while playing on my kindle fire
How do I fix when the error is contacting App Store but never connects?
Hello @cendres🤗 A Warm Welcome to the King Community!
Thank you for mentioning that you are using Kindle Fire to play the game.
Hello @dhayes🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Can you tell me which device you are using to play the game?
To reply, you can type below🍫🍫
when King contacts Amazon, they need to use the term Fire Tablet and not Kindle. Kindle Fires were only sold from 2011-2013 when they were renamed Fire Tablets. It's possible that the only answer the person contacting Amazon might get is "Kindles don't run apps (they don't)"
that said, I still can't make in-app purchases on my Fire for two days. Seems like King is losing a lot of potential income from in-app purchases.
Using Amazon Tablet
Candy Crush version1.278.1.1
As with other users on this forum, my kindle can't access the Appstore for in game purchases. The issue started yesterday, and like everyone else I've done force stop on the game, rebooted the kindle several times, and restarted the game several times.
Hello @damuncha🤗 A Warm Welcome to the King Community!
Unfortunately, regular troubleshooting steps won't work as the issue is not on your side! Until King resolves the glitch and sends a fix, you will be experiencing this connection error! But, please do not reinstall your game as it did not solve the issue for other players!
And, to answer your main question… No! We did not receive any information on the fix yet! Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon Device not connecting to Store - Under Investigation!
If you have further questions, please type below🍫🍫
I am playing on my fire tablet and the game can't connect to Appstore. This been going on for 2 days. I clear my storage and cache.. Which I lost all my rewards.. (Yeah me 😑). I restarted my tablet and still not working. Any suggestions?
Hello @JessieRo82🤗 A Warm Welcome to the King Community!
How do i connect crush crush go the app store. It was working earlier
Hello @Svas1243🤗 A Warm Welcome to the King Community!
Which device are you using to play the game? Do you see any "connection error" message or constantly spinning circle when you attempt to purchase?
I can't connect. Ican not spend money or use gold bars.
Thank you for the feedback , This issues is being investigated , for more info here
I am using a kindle and now get the circle and won't connect. I am able to connect to candy crush candy and was able to connect earlier and more can't.
I am on a kindle. Never any problems until two days ago. I am not sure if I have the latest version.
I've restarted my Amazon Fire. Cleared cache. Nothing.
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
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