Amazon device not connecting to store - ❗Update - Restarting your device should help!

Deb8227 · June 6

At the end of my candy crush level, I keep getting a message that it is trying to connect to store (so that I can use gold bars to play on), but it locks up. I have internet and can contact store on other games. I have rebooted several times.

Autterpop · June 6

sounds frustrating. it might be a glitch with the game. try these steps:

clear the cache of the candy crush app. this can sometimes fix connection issues.
check for any updates for candy crush and install them. a newer version might have fixed this bug.
if the problem continues, uninstall and then reinstall the app. just make sure your progress is backed up (usually via facebook or king account).

if none of this works, it could be an issue on their end, so you might have to wait for a fix. you can also reach out to their support team for help.

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/453693/trouble-connecting-to-store

Hello @Deb8227🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game! Can you please tell me which device you are using?

To reply back, you can type below🍫🍫

Deb8227 · June 6

I have all updates. Do not want to uninstall and reinstall because I will lose all of my boosters. I know I can log back in and will retain gold bars, but I don't want to have to purchase that many new boosters at this time. I am using Kindle Fire HD 10.

Deb8227 · June 6

I am using Kindle Fire HD 10.

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/comment/3082841#Comment_3082841

Hello Deb @Deb8227🤗

Thank you for replying back with the device you are using!

Some other players are also experiencing this issue with Kindle Fire device. It was reported to the Game Team and they are investigating it. Please keep an eye one this (Green lettered) thread for updates on the issue. —> Amazon devices not connecting to Store

We do not have the ETA on the fix yet! But, please do not reinstall your game unless suggested by a Kingster (They are Community Managers and you will see their comments with Blue background), as you will lose all your saved boosters and those will not be reimbursed!

If you have any further questions, please let me know🍫🍫

pebbles2497 · June 6

Same here. Its ridiculous, you win gold bars can't use them and get a streak going and they take it away. Getting so fed up with this game

leecee29 · June 6

I contacted support and they know its an issue and they are looking into it. While its annoying, at least I am saving money and time for almost a week.

NanaCs123 · June 6

Keeps saying can't connect. I haven't received rewards in months. I can't invite anyone or ask for help. I'm stuck!

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/453704/not-getting-rewards-cant-invite-anyone

Hello @NanaCs123🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Are you playing Candy Crush Saga? If so, which device are you using? If you are on a mobile device OR the App version on Windows 10/11, can you check which version of the App do you have right now?

Also, what do you mean by "you cannot invite anyone" and "ask for help"?

To reply back, you can simply type below🍫🍫

Amazon device not connecting to store - ❗Update - Restarting your device should help!

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