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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
kindle fire
I've restarted my Amazon Fire. Cleared cache. Nothing.
I am on a kindle. Never any problems until two days ago. I am not sure if I have the latest version.
I am using a kindle and now get the circle and won't connect. I am able to connect to candy crush candy and was able to connect earlier and more can't.
Hi and Welcome to the King Community
Thank you for the feedback , This issues is being investigated , for more info here
I can't connect. Ican not spend money or use gold bars.
Hello @Svas1243🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Do you see any "connection error" message or constantly spinning circle when you attempt to purchase?
Please reply by typing below🍫🍫
How do i connect crush crush go the app store. It was working earlier
Hello @JessieRo82🤗 A Warm Welcome to the King Community!
Thank you for mentioning that you are using Kindle Fire to play the game.
There are many players that are experiencing issue with the Store on their Kindle Fire devices. This issue was reported to the game Studio and they are investigating it.
Please keep an eye on our main thread (by clicking on these Green letters) for any updates —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding🍫🍫
I am playing on my fire tablet and the game can't connect to Appstore. This been going on for 2 days. I clear my storage and cache.. Which I lost all my rewards.. (Yeah me 😑). I restarted my tablet and still not working. Any suggestions?
Hello @damuncha🤗 A Warm Welcome to the King Community!
Unfortunately, regular troubleshooting steps won't work as the issue is not on your side! Until King resolves the glitch and sends a fix, you will be experiencing this connection error! But, please do not reinstall your game as it did not solve the issue for other players!
And, to answer your main question… No! We did not receive any information on the fix yet! Please keep an eye on our main thread for all updates on the issue (click on the Green letters) —> Amazon Device not connecting to Store - Under Investigation!
Thank you for your patience & understanding!
If you have further questions, please type below🍫🍫
As with other users on this forum, my kindle can't access the Appstore for in game purchases. The issue started yesterday, and like everyone else I've done force stop on the game, rebooted the kindle several times, and restarted the game several times.
Using Amazon Tablet
Candy Crush version1.278.1.1
when King contacts Amazon, they need to use the term Fire Tablet and not Kindle. Kindle Fires were only sold from 2011-2013 when they were renamed Fire Tablets. It's possible that the only answer the person contacting Amazon might get is "Kindles don't run apps (they don't)"
that said, I still can't make in-app purchases on my Fire for two days. Seems like King is losing a lot of potential income from in-app purchases.
Hello @dhayes🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Can you tell me which device you are using to play the game?
To reply, you can type below🍫🍫
Hello @cendres🤗 A Warm Welcome to the King Community!
How do I fix when the error is contacting App Store but never connects?
why can I no longer connect to the App Store while playing on my kindle fire
I've done all those steps, what's next
I've done all these steps and also had the fix processed and still not able to connect to the app store, what's the next steps? About to lose a customer
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Hello @dhayes🤗 Good Morning!
Thank you for replying back and confirming about your device!
You are not alone in the issue with Kindle Fire devices. We have some more players that are experiencing same issue. It has been reported on Monday and being investigated by the Candy Studio team.
We do not have an ETA on the fix yet! But, please keep an eye on our main thread (click on the Green letters) for updates —> Amazon device not connecting to Store
Thank you for your patience and understanding 🍫🍫
Have tried all suggestions, reinstalling apps, cleaning cache, etc. Is this problem on the app itself?
Thank you for the feedback this issues is being investigated here
Hello @pamhumphreys07 🤗 A Warm Welcome to the King Community!
Thank you mentioning that you are using a Kindle Fire tablet. You are not alone in the issue with Kindle Fire devices. We have some more players that are experiencing same issue. It has been reported on Monday and being investigated by the Candy Studio team.
Amazon device not connecting to Store
I tried all the steps you indicated above. It worked for a couple of plays then when back to the spinning again and unable to connect to to App store.
I'm experiencing the same problem on my Redmi Note 11 Pro+ device. Store cant load and i cant get extra moves. I've tried clearing cache, updating the game, signing out and signing back in but none of that has helped. I need help please.
Second time in 3 weeks! Uninstalled Facebook, force stopped Candy Crush, cleared cache, and still can't get through. I'm disgusted and ready to ditch the game all together!
Same here,I guess the longerI can't access it makes me realize I don't need this game!
Ready to ditch game also. They need to fix this problem yesterday.
At the end of my candy crush level, I keep getting a message that it is trying to connect to store (so that I can use gold bars to play on), but it locks up. I have internet and can contact store on other games. I have rebooted several times.
sounds frustrating. it might be a glitch with the game. try these steps:
if none of this works, it could be an issue on their end, so you might have to wait for a fix. you can also reach out to their support team for help.
Hello @Deb8227🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Can you please tell me which device you are using?
To reply back, you can type below🍫🍫
I have all updates. Do not want to uninstall and reinstall because I will lose all of my boosters. I know I can log back in and will retain gold bars, but I don't want to have to purchase that many new boosters at this time. I am using Kindle Fire HD 10.
I am using Kindle Fire HD 10.
Hello Deb @Deb8227🤗
Thank you for replying back with the device you are using!
Some other players are also experiencing this issue with Kindle Fire device. It was reported to the Game Team and they are investigating it. Please keep an eye one this (Green lettered) thread for updates on the issue. —> Amazon devices not connecting to Store
We do not have the ETA on the fix yet! But, please do not reinstall your game unless suggested by a Kingster (They are Community Managers and you will see their comments with Blue background), as you will lose all your saved boosters and those will not be reimbursed!
If you have any further questions, please let me know🍫🍫
Same here. Its ridiculous, you win gold bars can't use them and get a streak going and they take it away. Getting so fed up with this game
I contacted support and they know its an issue and they are looking into it. While its annoying, at least I am saving money and time for almost a week.
Keeps saying can't connect. I haven't received rewards in months. I can't invite anyone or ask for help. I'm stuck!
Hello @NanaCs123🤗 A Warm Welcome to the King Community!
Are you playing Candy Crush Saga? If so, which device are you using? If you are on a mobile device OR the App version on Windows 10/11, can you check which version of the App do you have right now?
Also, what do you mean by "you cannot invite anyone" and "ask for help"?
To reply back, you can simply type below🍫🍫
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
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