Why can’t I play music while playing Candy Crush - ❗A fix is on the way!

Hi Warhammer,

Sorry to hear you're having trouble with sound on your devices. Let's try a few steps to troubleshoot the issue:

1. Check Volume Settings:
   • Make sure the volume is turned up and not muted on your device.
   • Check both the physical volume buttons and the volume settings in the Control Center.
2. Check Game Settings:
   • Open Candy Crush and go to the settings menu (gear icon).
   • Ensure that both music and sound effects are turned on.
3. Restart Your Device:
   • Sometimes a simple restart can resolve sound issues. Turn off your device and then turn it back on.
4. Update the Game:
   • Make sure you have the latest version of Candy Crush installed. Check the App Store or Google Play Store for any updates.
5. Clear Cache (Android):
   • If you're using an Android device, try clearing the cache for the Candy Crush app.
   • Go to Settings > Apps > Candy Crush > Storage > Clear Cache.
6. Reinstall the Game:
   • If none of the above steps work, try uninstalling and reinstalling the game. Don’t worry, your progress is saved if you're connected to your King account or Facebook.

If you've tried these steps and still have no sound, please let us know, and we'll continue to assist you.

Thanks for your patience, and I hope this helps!