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i am playing it at a level of 452 than it syncronize with facebook and i lost my progress and its back to level one please restore it at 452 so that i can enjoy playing it again need a revert on priority
For now, the King Community is only available in English, so we encourage you to remain with that language. You can use online translators if your English is not good enough but please refrain from posting in any other language. This message is being closed out so I suggest that you start a new message in English. A second option is that you can complete the contact form from this link: https://soporto.king.com/contact
I will be closing this thread once I respond but if you can read English, I will post some ideas below for you.
Please follow the steps on here to help you get your progress back.
https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your account and get your progress back. Please be patient because it might take a couple of days before you hear from them. They will email you with a ticket number. Please make sure to use this topic and subtopic when you complete the contact form.
If you are playing through Facebook then your levels are still there. The levels that you play are saved through Facebook. Log out and then log back in to see if it goes back to 452. If it doesn't, then my next suggestion is that you clear out the history/cache memory and then log back in to Facebook.
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